Job Description

Overview: You\'re passionate about new technologies and you enjoy talking about them? If you\'re also interested in a career that will allow you to put your customer service and sales expertise to good use while enjoying a very competitive wage, we\'re looking for people like you for work-at-home opportunities within the Nordia Saint John team.
As a sales and customer service representative, you will assist Canada\'s largest telecommunication company clients by answering their questions and promoting various communication products and services. This is the ideal position for anyone with excellent sales skills who is motivated to achieve results and enjoys interacting with people!
What we offer:

• Hourly compensation of $19 /hour*, including a guaranteed bonus\xe2\x80\x93 Based on your performance, you could earn more thanks to our generous incentive plans!
  • • After seven months, you will get a base wage of $15.50/hour and significant monthly bonuses based on your performance (the average total compensation of our agents 6 months after training is $22.50);
• A special premium for weekend shifts;
• Performance-based incentive plan;
• Fully paid professional training program and all the support you need to succeed;
• Complete benefits plan after six (6) months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Discounts on telecommunications products and services.
• Availability to work in the following time-slots:
  • 
    
    • Monday to Friday from 9:00 am to 10:00 pm EST;
    • Saturday and Sunday from 9:00 am to 9:00 pm EST;
• This position is a work from home role.
• Eligibility criteria:
  • Must have a minimum of 25 MBPS high speed internet;
  • Must have a secure space and not be disturbed during your shift.

Responsibilities: In this role, you will:

• 
  Respond to customer requests related to television, Internet, and telephone products;
• Promote complementary solutions according to customer\'s needs and habits;
• When required, transfer the client to the most appropriate department regarding their demand.

Qualifications:

• Excellent customer service skills \xe2\x80\x93 Thanks to your friendly and sociable nature, you know how to establish a connection with the customer! Great interest in technologies \xe2\x80\x93 You like being up to date with new technologies and enjoy sharing your knowledge with clients!
• Strong interest in developing sales skills \xe2\x80\x93 We\'re looking for people with a background in a sales environment or willing to learn how to acquire this highly sought skill!
• Excellent communication skills, oral and written;
• Ability to work in a computerized environment; and strong multi-tasking skills
• Experience in sales, customer service, or in a call center, a great asset!
• High school diploma or the equivalent, completed.

It\'s simple: our top priority is to provide a rewarding environment for our employees. That\'s why we are proud to offer competitive compensation, a stimulating work environment, and excellent benefits. According to the most recent internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!
Also, we have been nominated by Waterstone as one of Canada\'s Most Admired Corporate Cultures for the second time in a row in 2021, and we are a Dunamis Award recipient for our excellence in human resources.
Training start date: May 23rd 2023

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
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