Job Description

At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Every day, we will strive to understand, respect and prioritize our customers\xe2\x80\x99 needs. We take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we will create a valuable experience in every way.

As a Sales & Customer Care Representative, you\xe2\x80\x99ll be reporting to the Customer Care Manager of ThinkTel, a business division of Distributel. You will be responsible for handling and processing all inbound calls from customers of this division. The representative must be result oriented and provide high quality customer care services in a professional manner.

HERE\xe2\x80\x99S SOME MORE OF WHAT YOU\xe2\x80\x99LL BE DOING:

• Respond to the inquiries (phone, emails, and tickets) of existing and potential customers and provide accurate support to in a professional manner;
• Analyze new prospects needs and recommend proper services (Internet, VoIP, Toll Free, long-distance, Conferencing \xe2\x80\xa6) or refer them to an enterprise sales representative in a timely manner;
• Initiate outbound calls to the existing clientele to promote products and services that best serve their needs and close the sale according to the policies and practices in place;
• Ensure changes are made to customers\xe2\x80\x99 files, and closely monitor the implementation of these changes;
• Provide administrative support in relation to accounts payable and receivable;
• Support and escalate issues by determining the business-critical nature of the problems and delivering support services accordingly;
• Any other tasks as assigned by management.

HERE ARE THE SKILLS AND QUALIFICATIONS YOU\xe2\x80\x99LL NEED TO BE SUCCESSFUL IN THIS ROLE:

Your education and experience

• College degree or any combination of studies and experience;
• At least Two (2) year experience in a call center and/or in a customer service department for a business division;
• Knowledge of technologies such as voice, telephony (SIP, VoIP);
• Software: Internet Browsers, Microsoft Products (Lync), LAN/WAN and Broadband Access network protocols such as TCP/IP, DNS, DHCP, SIP, DSL, T38 (Fax) an asset.

Here are some of The skills and characteristics you will bring to this role

• You are passionate! About people, about relationship building, about life in general!
• Curious, you like to challenge the status quo, willing to take ownership and drive continuous improvement;
• You have strong customer handling, attention to detail and organizational skills;
• Proactive and creative, you are at ease with problem solving and managing multiple priorities;
• Communication is fun and easy for you, both verbally and written;
• English and French are a requirement;
• Because you like to share your knowledge with team members, you\xe2\x80\x99ll be a valuable team player. After all, WE PLAY AS A TEAM!

HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU\xe2\x80\xa6

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that\xe2\x80\x99s vigilantly working together towards reshaping the telecommunications landscape;

• We have insurance benefits;
• We promote work-life balance;
• We provide a great work environment with organized social events;
• You\xe2\x80\x99ll have opportunities for growth & development;
• We have great downtown locations and amazing people!

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

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Distributel