Job Description

Why Join iQ?

We're a winning team driven by collaboration, innovation, and success. At iQ Offices, we believe in working hard, having fun, and celebrating the journey together. Here's how we support our team:

Comprehensive Benefits:

Protect yourself with a benefits package that covers health and medical expenses.

Health Spending Account:

Cover health and wellness expenses beyond traditional benefits.

Employee and Family Assistance Program:

Access confidential support for personal, financial, and mental health challenges.

Flexible Paid Time Off:

Enjoy the freedom to take time off as needed with our flexible paid time off policy.

Professional Development Funds and Resources:

Advance your career with funds and resources for professional development opportunities.

Perks:

Savour complimentary tea, coffee, and snacks in our stylish spaces.

Vibrant Team Culture:

Collaborate with bright, talented colleagues who inspire and motivate.

Position Overview:

Reporting to the Director of Sales & Marketing, the Sales Administrator plays a critical role in supporting the Sales team across Toronto, Ottawa, Montreal, and Vancouver. This position is designed for someone who is detail-oriented, highly organized, and thrives in a fast-paced, customer-facing environment. Given the national scope of the role, bilingual proficiency in English and French is required.





The Sales Administrator will be responsible for managing inbound leads, ensuring accurate CRM data hygiene, supporting the Regional Account Managers (RAMs), and helping drive efficiency by leveraging AI tools and streamlined processes. This role requires excellent communication skills, the ability to quickly understand a prospect's needs, and a collaborative mindset to work closely with the Sales & Marketing team.





This is a hybrid role based in Toronto, with a requirement to work from the office at least three (3) days per week, adjusting as needed based on business demands.

Key Responsibilities (Including but are not to be limited to)

Lead Management & Customer Support

Monitor and manage all inbound leads (phone, email, website, chatbot, walk-ins, paid advertising). Qualify leads by documenting office space requirements in detail and assigning them to the appropriate RAM. Respond to inquiries quickly and ensure prospects receive an excellent first impression of iQ Offices. Support on-site tours for prospective clients in Toronto when required.

CRM & Data Management

Input, assign, and track leads within the CRM (HubSpot), ensuring data accuracy and task completion across all portfolios. Maintain data hygiene and monitor performance metrics to support sales reporting. Provide insights and recommendations to improve processes and outbound messaging.

Sales Support & Administration

Assist RAMs and the Director of Sales & Marketing with day-to-day sales activities and projects. Prepare agreements and proposals based on RAM specifications and send them on behalf of the RAM when required. Prepare reports, maintain order/prospect databases, and support aggregator administration. Contribute to sales process improvements, training content, and team efficiency initiatives. Utilize AI tools to streamline workflows and improve responsiveness.

Skills & Qualifications

Bilingual in French and English (required). 1-3 years of sales, customer service, or administrative support experience Strong CRM experience (HubSpot preferred); comfortable working with data and reporting. Exceptional attention to detail, organizational skills, and ability to manage multiple priorities. Proficiency with Microsoft Office 365 and confidence using AI or digital tools to increase efficiency. Excellent written and verbal communication skills. Strong problem-solving ability and customer-first mindset. Previous experience in coworking, commercial real estate, or leasing is an asset. Flexibility to adjust working hours when necessary to accommodate time zone differences.

Our Core Values

At iQ, our core values guide everything we do. We are looking for someone who demonstrates these daily:

CARE -

We choose authenticity, empathy, and respect in every interaction.

CURIOUSITY -

We explore, learn, and improve to shape what's next.

IMPACT -

We are obsessed with curating experiences that leave a lasting impression.

OWNERSHIP -

We take pride in our work, own our outcomes, and pursue excellence daily.

About iQ Offices

At iQ, we create inspiring workplaces that empower our Members to thrive. With flexible terms, stunning interiors, and top-tier service, we've grown from a single location in 2012 to become Canada's largest Canadian-owned coworking provider. Our prime downtown locations make it easy for teams to focus on what matters most--their success.

Join a Diverse & Inclusive Community

We're proud to be an equal-opportunity employer committed to fostering diversity and inclusion. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.

Accessible Recruitment

We are dedicated to providing accommodations throughout the recruitment process to ensure accessibility for everyone. If you require accommodations, please contact hr@iqoffices.com.

Ready to Apply?

If you're ready to take your career to the next level, we'd love to hear from you! Submit your resume and show us why you're a great fit for the iQ team. We aim to circle back to all applicants, no matter the decision, and thank you for your interest in joining iQ Offices.