Position Purpose: Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Position Responsibilities: We\'re looking for the type of associates who can tap into their inner orange by: \xe2\x80\xa2 Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store. \xe2\x80\xa2 Asking open ended questions about customers\xe2\x80\x99 projects in order to determine their needs and level of expertise .Be enthusiastic with the customer, when necessary, handle several customers at once \xe2\x80\xa2 Thanking customers for shopping at The Home Depot \xe2\x80\xa2 Answering questions about merchandise according to the customers\xe2\x80\x99 level of expertise \xe2\x80\xa2 Escorting customers to appropriate merchandise, regardless of department \xe2\x80\xa2 Describing features and benefits of merchandise \xe2\x80\xa2 Explaining the steps needed to complete projects and the products needed \xe2\x80\xa2 Acquiring beginner product knowledge in adjacent departments \xe2\x80\xa2 Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them \xe2\x80\xa2 Turning over customer to Sales Specialist when needed \xe2\x80\xa2 Communicating to the Fulfillment and IAs about out of stocks \xe2\x80\xa2 Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction \xe2\x80\xa2 Executing daily stock maintenance: all products are signed, displayed, lit and clean \xe2\x80\xa2 Doing light shelf facing maintenance outside of store power hours \xe2\x80\xa2 Assisting with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads) \xe2\x80\xa2 Ensuring that aisle end caps and counter promotions are clean, presentable Experience/Knowledge Required: The kind of orange we\xe2\x80\x99re looking for will possess: \xe2\x80\xa2 Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system) \xe2\x80\xa2 Ability to work a flexible schedule including evenings and weekends \xe2\x80\xa2 Excellent communication skills and customer service skills \xe2\x80\xa2 Excellent decision making ability and problem solving skills