Job Description

About Old NavyForget what you know about old-school industry rules. When you work at Old Navy, youre choosing a different path. From day one, weve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, were family.About the Role Summary
Dans le cadre de ce rxc3xb4le, vous interagirez et xc3xa9tablirez des liens avec nos clients, tout en leur fournissant un excellent service xc3xa0 la clientxc3xa8le. Vous agirez xc3xa0 titre d'expert des produits afin d'informer et d'inspirer les clients, et de leur proposer des vxc3xaatements adaptxc3xa9s xc3xa0 leurs besoins. Vous offrirez aux clients des informations sur l'assortiment actuel de marchandises, les promotions et les xc3xa9vxc3xa9nements en magasin, et vous exxc3xa9cuterez les processus opxc3xa9rationnels de manixc3xa8re efficace et productive. Votre objectif est de faire rayonner notre marque auprxc3xa8s des clients, tout en tentant de les fidxc3xa9liser xc3xa0 la marque et de les servir efficacementIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll Do

• Tous les associxc3xa9s doivent devenir des experts des comportements de vente de la marque et adopter ces comportements avec tous les clients afin de leur offrir une expxc3xa9rience en magasin de qualitxc3xa9 supxc3xa9rieure
• Accueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses mxc3xa9thodes; rxc3xa9pondre aux questions rapidement et avec prxc3xa9cision
• Donner des conseils de stylisme et faire des suggestions de tenues au client, en s'inspirant des mannequins et des prxc3xa9sentoirs
• Promouvoir la fidxc3xa9litxc3xa9 en informant les clients sur nos programmes de fidxc3xa9litxc3xa9
• Tirer parti des outils multi-rxc3xa9seaux pour offrir une expxc3xa9rience harmonieuse en magasin
• Soutenir les processus de la surface de vente, de la cabine d'essayage, de la caisse et de l'arrixc3xa8re-boutique, selon les besoins
• Faire preuve de courtoisie et rxc3xa9pondre efficacement aux demandes internes et externes
• xc3x89changer et vxc3xa9rifier les informations lixc3xa9es au travail afin de fournir un soutien
• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Avoir de bonnes aptitudes pour la communication, et xc3xaatre capable d'utiliser efficacement la technologie et d'interagir avec les clients et l'xc3xa9quipe en vue d'atteindre les objectifs
• xc3x8atre motivxc3xa9 xc3xa0 rxc3xa9soudre les problxc3xa8mes, xc3xa0 s'amxc3xa9liorer constamment, xc3xa0 apprendre sans cesse, xc3xa0 accepter la rxc3xa9troaction et xc3xa0 prendre les mesures qui s'imposent
• Avoir la capacitxc3xa9 de gxc3xa9rer les interactions avec les clients et les problxc3xa8mes ou les prxc3xa9occupations de manixc3xa8re courtoise et professionnelle
• Utiliser des compxc3xa9tences de base de cueillette d'informations pour rxc3xa9soudre les problxc3xa8mes
• xc3x8atre en mesure d'apprendre des procxc3xa9dures normalisxc3xa9es dans le cadre de formations en cours d'emploi
• Au Quxc3xa9bec: Doit xc3xaatre capable de parler franxc3xa7ais.
• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training
• In Quebec: Must be able to speak French

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Old Navy