Job Description

About Gap

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Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.


We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.

About the Role

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Dans le cadre de ce role, vous interagirez et etablirez des liens avec nos clients, tout en leur fournissant un excellent service a la clientele. Vous agirez a titre d'expert des produits afin d'informer et d'inspirer les clients, et de leur proposer des vetements adaptes a leurs besoins. Vous offrirez aux clients des informations sur l'assortiment actuel de marchandises, les promotions et les evenements en magasin, et vous executerez les processus operationnels de maniere efficace et productive. Votre objectif est de faire rayonner notre marque aupres des clients, tout en tentant de les fideliser a la marque et de les servir efficacement.



In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

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Accueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses methodes; repondre aux questions rapidement et avec precision Donner des conseils de stylisme et faire des suggestions de tenues au client, en s'inspirant des mannequins et des presentoirs Promouvoir la fidelite en informant les clients sur nos programmes de fidelite Tirer parti des outils multi-reseaux pour offrir une experience harmonieuse en magasin Soutenir les processus de la surface de vente, de la cabine d'essayage, de la caisse et de l'arriere-boutique, selon les besoins Faire preuve de courtoisie et repondre efficacement aux demandes internes et externes Echanger et verifier les informations liees au travail afin de fournir un soutien Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration Promote loyalty by educating customers about our loyalty programs Leverage omni channel offerings to deliver a frictionless customer experience Support sales floor, fitting room, check out, and back of house processes, as required Courteous and responsive to internal/external request Exchange and verifies job related information to provide support

Who You Are

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Avoir de bonnes aptitudes pour la communication, et etre capable d'utiliser efficacement la technologie et d'interagir avec les clients et l'equipe en vue d'atteindre les objectifs Etre motive a resoudre les problemes, a s'ameliorer constamment, a apprendre sans cesse, a accepter la retroaction et a prendre les mesures qui s'imposent Avoir la capacite de gerer les interactions avec les clients et les problemes ou les preoccupations de maniere courtoise et professionnelle Utiliser des competences de base de cueillette d'informations pour resoudre les problemes Etre en mesure d'apprendre des procedures normalisees dans le cadre de formations en cours d'emploi Au Quebec: Doit etre capable de parler francais Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required Able to handle customer interactions and potential issues/concerns courteously and professionally Use basic information-gathering skills to solve problems Ability to learn procedural knowledge acquired through on- the-job training In Quebec: Must be able to speak French

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.