Job Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city\xe2\x80\x99s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond rating; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons. Your Shangri-La awaits!

We are looking for a star security professional with flexible availability to join our Safety & Security team!

JOB REQUIREMENTS

Provide technical expertise and practical application of hotel security and safety procedures
Perform tasks related to: Security and Access Control, and Occupational Health and Safety and First Aid procedures
Conducts regular patrols during shifts covering the hotel spaces and public areas, per standard
Prepare reports at the end of each shift including log-book entries, general occurrence, fire alarm and medical reports
Responds to complaints from guests and patrons when called upon
Reviews CCTV footage as required, and monitors cameras as needed.
Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs
Adhere to Emergency Response procedures, including a fire prevention program to established legal requirements.
Performs special investigations as required
Performs tasks related to crowd control and perimeter security of the building footprint, and various outlets
Maintains a close working relationship with all departments in the hotel
Maintains on-going communications with the Vancouver Police Department, RCMP VIP Section and any other security agencies and assists with special security arrangements for VIP visits when requested
Respond to accidents/incidents, providing First Aid to Colleagues or guests, as required
Completes accident investigation paperwork, incident reports and first aid paperwork per WorkSafeBC requirements
Provides coverage to the Concierge team on overnight shifts in the Residences
Responsible for access control to Shangri-La Hotel Vancouver and our Residences
Ensure compliance to all provincial and federal legislation, hotel policies, standards and security core practices
Undertakes other ad-hoc responsibilities, as required

Experienced candidates possessing both their BC Security License and First Aid Level 2 will be given preference. This role will work a variety of rotating shifts including overnights and weekends.

EDUCATION & SKILLS REQUIREMENTS

Minimum 3 years previous work experience in a security or safety officer position in another hotel brand is required
Requires active possession of BC Security Workers License
Valid Level 2 or 3 Occupational First Aid License
Knowledge of Criminal Code and municipal by-laws
Typing/Basic Computer skills (MS Word, Outlook)
Conflict resolution skills and Decision-making abilities

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

\xe2\x80\xa6we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following:

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs
Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs
Connect your event leads or employee referrals to earn special rewards
Celebrate with your fellow Colleagues in team recognition events throughout the year
Pursue your ongoing development through courses and learning workshops as part of the Shangri-La Academy
Pursue your own ongoing development through our education reimbursement program
Secure your vehicle conveniently with access to heavily discounted monthly paid parking

ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable assist international applicants in obtaining the legal right to work.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at: https://www.youtube.com/watch?v=1egGt63vMCg