Job Description

Must Haves:

Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.

Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes (FIGMA).

User Experience / Product Design:

Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.

Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.

Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.

Knowledge about service design methods to provide high-level "bird's eye view" documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them

Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.

Deliver functional, accessible, usable, and aesthetically-pleasing user interfaces.

Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.

Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers

Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following "textbook" solutions

Job Type: Fixed term contract
Contract length: 11 months

Pay: Up to $65.00 per hour

Benefits:

Casual dress
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Experience:

user experience design research: 5 years (required)
Work Location: Hybrid remote in Toronto, ON M5B 0B6

Application deadline: 2025-07-17
Expected start date: 2025-07-28