Job Description

We are now accepting applications for an exciting new broad role in a fast-growing company. As a Nurse Manager (RN/RPN), you will oversee the delivery of client care for our visiting home support services PSW team in a hybrid remote and on the road position. You will be a key member of our management team to ensure high-quality care is delivered by our PSW staff, covering the Toronto Central region.

You will manage client, employee, and operational metrics to ensure team and company performance. You will oversee high-quality person-centered care delivery to our patients and clients.

You will support our team by drawing from the expertise you will bring with strong leadership, clinical, customer service, and technical skills.

Our Nurse Manager will play a critical role in fostering a culture of excellence by implementing quality assurance measures, supporting team development, and driving continuous service enhancement.

Provide strong and professional leadership to the service team, ensuring all staff fulfill their roles and responsibilities.

Drive team engagement and ownership of organizational goals and service excellence.

Ensure clients and families consistently experience high-quality, responsive, and person-centered care.

Develop and sustain a team culture that embodies open and two-way communication, client-centered focus, learning and innovation, accountability for achievement, teamwork, a focus on continuous improvement and respect.

Support direct reports by providing consistent communication, coaching, and motivation.

Oversee and implement quality assurance and continuous improvement programs to monitor service standards and address areas for enhancement.

RESPONSIBILITIES AND ACCOUNTABILITIES

include but are not limited to;

Intake screening of new clients and care coordination.

Initial and ongoing assessments of clients requiring unlicensed care and service as appropriate.

Develop and/or ensure that care plans are available for clients as appropriate; visit clients as required and update care plans as appropriate.

Match clients with appropriate staff and work closely with scheduling.

Quality Service Delivery:

Manage high-risk issues, conduct complaint and incident investigations relating to client/employee issues, and develop appropriate risk management action plans as appropriate.

Respond to client feedback and service inquiries in a responsive and timely manner.

Ensure client care plans are appropriate and executed consistently.

Communicate with staff and leadership in an effective and timely manner.

Conduct or facilitate home visits for the purpose of customer service.

Take appropriate action to understand and meet client needs.

Collaborate as part of the Quality Team to review, analyze, and submit Client Services Supervisor (CSS) initial and reassessment data to ensure Key Performance Indicators (KPIs) are consistently met.

Monitor CSS performance to ensure assessments, care planning, and documentation are completed accurately and promptly.

Lead and trigger caseload realignments, ensuring skilled CSSs are assigned to caseloads and sites appropriate to their experience and expertise.

Provide leadership and engage our team of PSW staff to achieve or exceed performance targets.

Implement communication strategies to promote shared vision and collaborative working relationships.

Engage with, support and/or implement special projects or new programs as required.

People Management and Team Development.

Interview, select, hire and onboard/orient new employees.

Conduct probationary reviews and annual performance appraisals

Regularly evaluate performance and ensure the development of skills and competencies required to achieve quality service and delivery of care.

Follow employee relations/labour relations processes and relevant policies and procedures.

Coach and manage employees with performance issues and consult appropriately as a key member of the leadership team.

Facilitate and maintain team development, by providing opportunities to support staff education.

Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Identify and address the service gaps, initiating improvement plans that strengthen the quality of care and team competencies.

Partner with the Director to develop and implement training opportunities, educational agendas, and resources for PSWs to support adherence to clinical standards and organizational policies.

Management of Relationships with External Partners.

Develop and maintain collaborative, trust-based relationships with external funders and other key partners.

Represent the organization in all external meetings, including quarterly performance meetings, ensuring effective communication of service delivery outcomes, challenges, and quality initiatives.

Take prompt and effective action to address any client or funder concerns related to service quality, access, or compliance with policies.

Lead regular staff meetings to address staff concerns and to offer direct support and guidance in the resolution of team-related matters.

Participate in Change Management.

Review, update and develop organizational policies and procedures.

Act as a bridge between operational teams and senior leadership to ensure alignment and implementation of strategic initiatives.

Risk, Health and Work Place Safety

Participating in health and safety processes and procedures.

Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.

Participating in all health and safety training initiatives on a regular basis.

Taking proactive action against client incidents within your scope of practice.

Protecting the wellbeing of staff by providing a safe and healthy working environment.

Promoting a culture of safety by being responsible for encouraging blame-free reporting.

Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Participate in rotating on-call supervisor schedule.

Conduct other tasks assigned.

Preferred Qualifications

REQUIREMENTS:

Registered Practical Nurse (RPN) or Registered Nurse (RN) in good standing with the College of Nurses of Ontario

Knowledge of community resources, healthcare, and social service systems.

Thrives in a fast-paced environment, with multiple competing priorities.

Previous experience in supervisory roles in a community setting preferred.

Demonstrated leadership skills.

Excellent customer service and communication skills, both verbal and written.

Valid driver's license and a reliable vehicle.

Second language is considered an asset.

Experience as a Home Support Supervisor, PSW Supervisor, Community Supervisor considered an asset.

Bachelor's degree is an asset.

Understanding leadership, change management, business systems, and processes.

Ability to travel to various worksites on a regular basis and to respond to emergency situations.

Ability to work independently and as part of a team.

Critical thinking and sound problem-solving skills.

Outcome-oriented and able to achieve desired results.

Excellent computer skills/knowledge and familiarity with scheduling systems and with the Microsoft Office environment.

Ability to work in an on-call after-hours rotation

Clear criminal background check, Vulnerable sector check and CPR certification required upon hire.

Valid and current proof of eligibility to work in Canada.

We thank you for applying to Navigation Home Care. We will review all applications but only those applicants selected for an interview will be contacted.

Additional information

Navigation Home Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Navigation Home Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Metis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Job Type: Full-time

Expected hours: No less than 37.5 per week

Benefits:

Flexible schedule Paid time off Work from home
Language:

French (preferred)
Licence/Certification:

CNO Membership (required)
Work Location: Hybrid remote in Toronto, ON M6R 1R1

Expected start date: 2025-10-01