Job Description

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile(TM) delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Role Description:

We are seeking a highly skilled and experienced UiPath Production Support Engineer to join our technology team within the banking and financial services sector. The ideal candidate will have a proven track record of managing, monitoring, and troubleshooting RPA processes in a high-stakes production environment. You will be responsible for ensuring the stability, reliability, and performance of our automated banking processes, using advanced monitoring and log analysis tools.

Required Skill Sets:

Provide Level 1/Level 2 production support for all deployed UiPath robots and processes, ensuring minimal disruption to business operations. Proactively monitor and manage the health of RPA bots and the UiPath Orchestrator using tools like Dynatrace, ELK Stack (Elasticsearch, Logstash, Kibana), and other log analysis techniques. Investigate and resolve technical issues and bot failures in a timely manner, performing root cause analysis (RCA) to prevent recurring problems. Analyze logs and metrics to identify trends, performance bottlenecks, and potential issues before they impact the business. Work closely with RPA developers, business analysts, and infrastructure teams to ensure seamless deployment and operational stability of automations. Manage and track incidents, service requests, and change requests related to RPA processes, using ITSM tools like Jira or ServiceNow. Participate in an on-call rotation to provide 24/7 support for critical banking automations, as required. Contribute to maintaining and creating detailed documentation of production incidents, resolutions, and standard operating procedures (SOPs). Apply minor bug fixes and enhancements to existing bots to improve stability and efficiency. Ensure that all production support activities and automations comply with banking industry regulations and security best practices.

Desired Skill Sets:

A minimum good years of experience in a production support or similar technical support role, with a focus on UiPath RPA. Strong hands-on experience with the UiPath platform, including Studio, Orchestrator, and Robots. Proficiency in using monitoring and logging tools such as: Dynatrace: For monitoring application and infrastructure performance. ELK Stack (Elasticsearch, Logstash, Kibana): For advanced log analysis and building custom dashboards. Demonstrable experience working within the banking or financial services domain is required. Strong understanding of the RPA development lifecycle (SDLC) and best practices, especially concerning exception handling and environment management. Excellent problem-solving and analytical skills, with a focus on root cause analysis. Solid understanding of IT service management (ITSM) principles and experience with ticketing systems. Familiarity with SQL and scripting for support and troubleshooting tasks is beneficial. Strong communication and interpersonal skills, with the ability to effectively collaborate with various technical and non-technical teams. Bachelor's degree in computer science, Information Technology, or a related field is preferred.


Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.




Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Toronto, ON

Job Function

TECHNOLOGY

Role

Engineer

Job Id

377601

Desired Skills

ITSM | SDLC | SQL | RPA Developer