Job Description

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don\'t miss out on this opportunity.



Royal Service Manager

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Royal Service Manager will inspire your team to be brand ambassadors, while your organization and communication will ensure that all guest interactions reflect our guests\xe2\x80\x99 preferences \xe2\x80\x93 and anticipate their needs.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Royal Service department and ensure all service standards are followed
• Oversee switchboard operations within Royal Service
• Championing Royal Service communication tools such as switchboard, KIPSU and Telus concerns
• Mentor colleagues through ongoing training, performance evaluation and corrective measures as required
• Oversee colleague planning, recruitment, selection and development through goal development and coaching
• Maintain close liaison with all departments within the hotel to ensure effective and timely communications
• Ensure delivery of exceptional service through focus on training, problem resolution, employee satisfaction and analysis of customer feedback and trends
• Handle guest concerns as it relates to Royal Service and ensure effective follow up for group and individual concerns
• Conduct regularly scheduled departmental communication meetings and participate in other hotel meetings as required, including labor meetings, service excellence meetings, daily briefings, monthly departmental meetings etc.
• Consistently work toward improving VOG (TrustYou), Guest Service Index, LQA and AMEX scores on a regular basis
• Post the weekly schedule on a timely basis and complete daily/weekly payroll reports while adhering to budget guidelines
• Balance operational, administrative and Colleague needs
• Focus on colleague development with regular training, performance reviews, one-on-one check-in meetings as well as ensuring departmental EES goals are met.
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Promotes health, safety and wellbeing of our guests and co-workers by having in-depth knowledge of the Hotel\'s crisis and emergency procedures;
• Member of hotel crisis management team; understands and implements the corporate crisis communication procedures as directed and when required
• Other duties as assigned

Qualifications

• Advance knowledge of Property Manager, MS Office and Watson an asset
• Demonstrated strong supervisory and leadership skills. Previous Management experience an asset
• University/College degree in a related discipline preferred
• Discretion and integrity required
• Excellent written and verbal communication skills, strong delegation and results orientated
• Highly organized, decisive, adaptable to change and able to handle multiple priorities under pressure
• Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
• Self-motivated with strong organizational skills with the ability to make decisions and complete projects in a timely manner
• Knowledge of a second language an asset

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge -

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.
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