The Rooms Division Manager plays a key leadership role in overseeing the Guest Services and Housekeeping departments, ensuring seamless daily operations and exceptional guest experiences. Reporting directly to the General Manager, this role drives service excellence, operational efficiency, and team development. With a strong focus on personalized hospitality, safety, and interdepartmental coordination, the Rooms Division Manager contributes meaningfully to both the guest journey and the overall success of the hotel.
This full-time position requires a dynamic leader with a passion for hospitality, a commitment to high standards, and the ability to inspire and empower teams in a fast-paced environment.
: Daily team meetings, scheduling, interdepartmental coordination, audits
Safety
: Public area safety, emergency procedures, cleanliness culture
Administration
: Reservation accuracy, reporting, incentive programs, team development
Leadership
: Role modeling Sundial's values, empowering staff, resolving issues with sound judgment
Key Responsibilities
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Guest Satisfaction
Lead warm, personalized guest and owner interactions
Promote name recognition and tailored service across departments
Oversee guest communications and ensure timely responses
Support concierge-style services (directions, bookings, transportation)
Personalize VIP, group, and owner arrivals
Drive proactive service initiatives and local knowledge sharing
Empower staff to resolve concerns and track satisfaction
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Operations & Efficiency
Manage daily operations of Front Office and Housekeeping
Lead morning meetings and ensure cross-team communication
Audit deposits, reservations, and partner bookings
Maintain operational checklists and trackers
Create staff schedules based on occupancy forecasts
Coordinate interdepartmental communication and coverage
Attend operations meetings and submit performance reports
Collaborate with Sales on guest experience goals
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Safety
Ensure public areas are safe and clean
Uphold emergency procedures and safety protocols
Foster a culture of safety and cleanliness
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Administration
Oversee reservation accuracy and system updates
Process commissions and operational audits
Approve sales contests and incentives
Conduct one-on-one staff development meetings
Maintain confidentiality and policy compliance
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Performance Expectations
Embody Sundial's values and service philosophy
Demonstrate leadership, professionalism, and accountability
Advocate for guests, owners, and team members
Communicate effectively and maintain confidentiality
Meet deadlines and resolve issues with sound judgment
Job
Requirements
Experience
: 3+ years in hotel operations, 2+ years in leadership
Skills
: Revenue management, organizational and interpersonal skills
Systems
: Proficiency in hotel PMS (e.g., RDP, Opera, Maestro)
Availability
: Flexible schedule including weekends/holidays
Attributes
: Passion for hospitality and team development
Perks & Benefits - Sundial Hotel
At Sundial, we're proud to offer a supportive and rewarding work environment with a range of benefits designed to enhance your lifestyle and well-being:
Staff Parking
: Convenient parking in Whistler Village
Bike & Ski/Snowboard Storage
: Secure seasonal gear storage for staff
Extended Health Benefits
: Available ASAP -- no probation period
Bonuses
: Seasonal (Winter & Summer) and annual performance bonuses
Staff Accommodation
: Provided for eligible full-time roles
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Staff Activities
: Regular social events to foster connection and celebrate our team
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