Rooms Division Manager

Whistler, BC, CA, Canada

Job Description

Position Summary




The Rooms Division Manager plays a key leadership role in overseeing the Guest Services and Housekeeping departments, ensuring seamless daily operations and exceptional guest experiences. Reporting directly to the General Manager, this role drives service excellence, operational efficiency, and team development. With a strong focus on personalized hospitality, safety, and interdepartmental coordination, the Rooms Division Manager contributes meaningfully to both the guest journey and the overall success of the hotel.


This full-time position requires a dynamic leader with a passion for hospitality, a commitment to high standards, and the ability to inspire and empower teams in a fast-paced environment.

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Key Focus Areas



Guest Experience

: Personalized service, VIP arrivals, concierge support, guest feedback tracking

Operations

: Daily team meetings, scheduling, interdepartmental coordination, audits

Safety

: Public area safety, emergency procedures, cleanliness culture

Administration

: Reservation accuracy, reporting, incentive programs, team development

Leadership

: Role modeling Sundial's values, empowering staff, resolving issues with sound judgment

Key Responsibilities



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Guest Satisfaction



Lead warm, personalized guest and owner interactions Promote name recognition and tailored service across departments Oversee guest communications and ensure timely responses Support concierge-style services (directions, bookings, transportation) Personalize VIP, group, and owner arrivals Drive proactive service initiatives and local knowledge sharing Empower staff to resolve concerns and track satisfaction
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Operations & Efficiency



Manage daily operations of Front Office and Housekeeping Lead morning meetings and ensure cross-team communication Audit deposits, reservations, and partner bookings Maintain operational checklists and trackers Create staff schedules based on occupancy forecasts Coordinate interdepartmental communication and coverage Attend operations meetings and submit performance reports Collaborate with Sales on guest experience goals
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Safety



Ensure public areas are safe and clean Uphold emergency procedures and safety protocols Foster a culture of safety and cleanliness
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Administration



Oversee reservation accuracy and system updates Process commissions and operational audits Approve sales contests and incentives Conduct one-on-one staff development meetings Maintain confidentiality and policy compliance
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Performance Expectations



Embody Sundial's values and service philosophy Demonstrate leadership, professionalism, and accountability Advocate for guests, owners, and team members Communicate effectively and maintain confidentiality Meet deadlines and resolve issues with sound judgment

Job

Requirements



Experience

: 3+ years in hotel operations, 2+ years in leadership

Skills

: Revenue management, organizational and interpersonal skills

Systems

: Proficiency in hotel PMS (e.g., RDP, Opera, Maestro)

Availability

: Flexible schedule including weekends/holidays

Attributes

: Passion for hospitality and team development

Perks & Benefits - Sundial Hotel




At Sundial, we're proud to offer a supportive and rewarding work environment with a range of benefits designed to enhance your lifestyle and well-being:

Staff Parking

: Convenient parking in Whistler Village

Bike & Ski/Snowboard Storage

: Secure seasonal gear storage for staff

Extended Health Benefits

: Available ASAP -- no probation period

Bonuses

: Seasonal (Winter & Summer) and annual performance bonuses

Staff Accommodation

: Provided for eligible full-time roles *

Staff Activities

: Regular social events to foster connection and celebrate our team

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Job Detail

  • Job Id
    JD2879669
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Whistler, BC, CA, Canada
  • Education
    Not mentioned