Job Description

Position: Room Attendant

Effective Date: 6/1/2020

JOB OVERVIEW

Assure cleanliness of guest rooms and other duties assigned by Housekeeping Manager

REPORTS TO

Housekeeping Manager

ESSENTIAL JOB FUNCTIONS

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies

Sign in and out master keys daily

Maintain proper usage of cleaning supplies and equipment

Update and record all cleaned rooms

Return and properly tag all lost and found articles in the Housekeeping Office

Follow departmental policies and procedures and service standards

Report necessary maintenance items

Follow all safety and sanitation policies

Other duties as assigned

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

Constant standing and walking throughout shift

Frequent lifting and carrying up to 30 lbs

Frequent kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Hallmark Hotels staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Hallmark Hotels associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Hallmark Hotels. Every Hallmark Hotels associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Benefits:

Dental care Extended health care
Ability to commute/relocate:

Nisku, AB: reliably commute or plan to relocate before starting work (required)
Experience:

Cleaning: 2 years (required)
Work Location: In person