Job Description

The mobile Roam Street Team, which is made up of our Visitor Experience Ambassadors, promotes Kamloops attractions, sports tournaments, and cultural events. Our team answers visitor questions, visits local accommodations to drop off maps and brochures, pops up at events - and a heck of a lot more! We are hiring Roam Street Team members who are passionate about Kamloops and supporting remarkable visitor experiences. If you can recommend a top-notch hiking trail, explain how to grab tickets for an upcoming event, or read a map upside down, we'd love to hear from you!

Key Responsibilities

Identify visitor needs and provide accurate visitor information including advice for directions, accommodation, and events in a friendly and timely manner Operate the company Jeep Set up the pop-up Visitor Centre at various locations Work from a seasonal stationary Visitor Centre Roam in teams in high-traffic areas to provide recommendations and inspire experiences Potential to lead information tours in Downtown Kamloops Work outdoors for the majority of shifts Conduct visitor surveys and collect data Engage with potential visitors through phone, email, and social media Visit local tourism partners to provide resources and identify needs Collaborate with local culture and community groups to support their events Submit monthly statistics to Destination British Columbia Collaborate with team members by providing constructive feedback & new ideas Support the marketing team as needed through content collection at events Work alongside our volunteer visitor ambassador team, CAP Team, and City of Kamloops teams Support other departments with administrative tasks as required
You are:

Excellent in customer service or have previous visitor servicing experience Strong in digital communication, Microsoft Office, and Google Drive An out-of-the-box thinker Confident asking for additional support, training, and clarification Confident navigating with maps in urban, rural, and remote areas Self-aware to work in a fast-paced environment and quick to take initiative in slow times Knowledgeable about local attractions and events
You Have:

Class 5 driver's license with a clean abstract A valid Social Insurance Number and are legally entitled to work in Canada Availability to work weekends and a minimum of TWO statutory holidays Preference given to applicants who meet Canada Summer Jobs requirements

Sound like you?

Please send the following to meghan@tourismkamloops.com with the email subject line: Roam Street Team Job Opportunity. Application closing date: Friday, April 11, 2025 Video resume OR cover letter & resume explaining why you're a top-notch hire.

Job Type: Seasonal
Contract length: 4 months

Pay: $20.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

Bonus pay
Schedule:

8 hour shift Weekends as needed
Work Location: In person

Application deadline: 2025-04-11
Expected start date: 2025-05-05