Job Description

Reporting to: Manager, Road Desk



Locations: North Vancouver, BC

POSITION OVERVIEW

As the Road Coordinator at Waypoint, you will play a vital role in coordinating our team of mobile

insurance agents. Your primary responsibility is to ensure that our partner dealership clients receive

prompt and efficient service. In addition to responding to dealership service calls, you will coordinate,

book appointments for future insurance service calls, and ensure the seamless operation of our mobile

services. This role is ideal for individuals seeking a fast-paced, dynamic job that requires quick thinking

and a sense of urgency.

RESPONSIBILITIES:

Service Coordination & Scheduling

Manage and coordinate insurance service requests from auto dealerships on a daily basis through phone and email. Assess client needs and schedule insurance service delivery for licensed mobile road agents, ensuring timely and accurate appointments. Monitor the status of service deliveries to ensure prompt handling and resolution of all service requests.

Client Management

Address and resolve client concerns in a professional and timely manner, maintaining high standards of customer service. Escalate service issues to management as needed, providing detailed information to facilitate resolution.

Internal Communication

Foster positive relationships within the branches, meeting service level standards and collaborating effectively with dealer partners. Work closely with mobile agents to ensure they are well-informed and prepared for their shifts, including coordinating logistics and schedules.

Operations & Administration

Perform opening and closing duties for the office, ensuring smooth daily operations. Ensure the timely completion of daily administrative tasks, including maintaining accurate records and documentation. Assist with office maintenance tasks, such as ensuring that supplies are stocked and available.

Additional duties and responsibilities may be added during the course of employment.

REQUIREMENTS:

Highly organized with excellent prioritization abilities to manage multiple tasks effectively. Strong problem-solving and decision-making skills, with the ability to address issues swiftly and efficiently. Exceptional verbal and written communication skills, enabling clear and effective interactions with clients and team members. Ability to multitask while maintaining a high degree of accuracy and attention to detail. Strong team player with the ability to work independently and take initiative when needed. Proficiency in Microsoft Office Suite (Excel, Word, and Outlook), with the ability to utilize these tools for various administrative tasks.

Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and

respect human differences and similarities. We value the diversity of people and actively encourage women,

indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender,

and queer (LGBTQ2+) persons to apply.