Job Description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We\xe2\x80\x99re driven by purpose \xe2\x80\x93 delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.



Please note that this is a contract till May 31, 2024.

As Road Assist Administrative Support, you\xe2\x80\x99ll play an integral role when it comes to supporting our Members who contact the Road Assist Call Centre. You\xe2\x80\x99ll be responsible for managing and maintaining the accuracy and integrity of BCAA\'s road assist customer records and accounts. You will also coordinate the administrative activities for the BCAA Road Assist team and their partners, suppliers, members, customers, contractors and various divisions of BCAA.



What moves you

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  You\xe2\x80\x99re patient, kind, and love to help others. Making a difference in someone\xe2\x80\x99s day makes your day too!
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  You work well under pressure. You can juggle multiple priorities while keeping calm and polite in a fast-paced environment.
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  You\xe2\x80\x99re a problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
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  You see the big picture and have a keen eye for the details.
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  You learn quickly, whether it\xe2\x80\x99s about new products, procedures, processes or systems.
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  You\xe2\x80\x99re a team player who loves helping others and contributing to your community.

What you\xe2\x80\x99ll

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  Ensure Member records and accounts are accurate and up to date.
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  Maintain the accuracy and integrity of all records and systems by completing accounts payables, receivables, reimbursements, and account changes and other financial processes.
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  Provide input to continuously improve processes, procedures and production issues.
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  Address and resolve Member account issues and concerns.
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  Cross-train the team within the road assist administration area on best practices, processes and procedures and maintain training and resource materials.
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  Provide technical and process support regarding BCAA systems, including D2000/3000, SPP, CPMS, and POS NEAT.
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  Maintain and increase your knowledge of all Road Assist Membership products, guidelines, best practices, services, resources and technologies.

What you\xe2\x80\x99ve done

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  Completed at least six months of post-secondary education.
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  At least two years of business administration, general accounting and/or office experience, including one year of accounts receivable and payables balancing and reporting.
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  Intermediate computer experience with Windows, Microsoft Office (Outlook, Word & Excel) with 40 wpm keyboarding skills.
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  You\xe2\x80\x99re comfortable using Google Maps or similar navigation applications with geographical knowledge of British Columbia, Yukon and immediate surrounding areas.
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  Bonus skills: Knowledge of Membership & BCAA internal systems: D3, Verint, WorkDay (WD), NEAT, Diamond, D2000 Admin (Dispatcher), CPMS, SPP, & Amazon Connect.

Other qualifications:

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  Must successfully pass a background check, which may include a criminal, identification, credit, education, and reference checks.

By applying for this position, I am giving BCAA my consent to disclose personal and employee information collected, received, compiled or relied upon in the administration of this job selection to the Canadian Office and Professional Employees Union, Local 378, in the event that a job selection grievance is initiated . This consent is provided pursuant to the B.C. Personal Information and Protection Act and is intended only for the purpose of providing disclosure for the handling of a grievance arising from this position.

Internal Applicants: Please note that the internal posting closes on November 24, 2023 and this is a Grade 7 position.

The salary range for this position is $48,265.68 to $60,332.04, plus a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

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  The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
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  Career and personal development to help you grow and reach your goals.
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  Incentives that recognize team and individual sales and performance.
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  Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
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  A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.
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  Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
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  BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
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  Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

We\xe2\x80\x99re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact
peopleservicesmanager@bcaa.com .