Job Description

Reporting to the Manager, Risk Management and Patient Safety, this position is an organizational resource for risk management and patient safety issues.

Key Duties & Responsibilities:

• Act as a resource/consultant for Home and Community Care Support Services ("HCCSS") Central staff related to risk management and patient safety issues

• Provide risk management support for high risk situations, complex cases and patient safety matters consulting with appropriate stakeholders as required

• Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters

• Liaise with external organizations as necessary (OPGT, HIROC)

• Promote a culture of safety and risk awareness across the organization

• Support patient experience as necessary & support the Manager, Risk Management and Patient Safety and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control practices, and others as assigned

• Participate in incident reviews, root cause analysis and failure mode effects analysis, as required;

• Support policy and procedure developments related to patient safety, risk management and infection prevention and control;

• Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues;

• Provide education and support to Directors, Managers, and frontline staff relating to risk management, patient safety, infection prevention and control, and quality improvement initiatives;

• Participate on specific internal/ external projects, working groups and initiatives as assigned;

• Support processes for legal claims

• Promote and support use of the Ethical Framework across the organization;

Education:

• Undergraduate degree in a health related discipline, health administration, or other related field (Master's degree preferred)

• Supplementary training/education in Risk Management, Infection Control, Patient Safety Principles and/or quality improvement

• Regulated Health Professional preferred

Experience:

• Minimum 5 years' experience within healthcare sector (System level experience an asset)

• Minimum 3 years' experience in risk management and patient safety

• Good understanding of legislative framework (e.g. Connecting Care Act, Health Care Consent Act, Substitute Decisions Act, PHIPA)

• Demonstrated involvement in and/or development of quality improvement, patient safety, and risk management projects and initiatives

• Knowledge and experience of infection prevention and control best practices, including ability to assess and make recommendations on the application of best practices

• Good knowledge of patient services practices in Home and Community Care

• Good knowledge of the health care system and service delivery models used in the community.

• Good understanding of project management processes and techniques.
• Familiar with emergency preparedness, incident management, and pandemic planning in Ontario

• High level of computer literacy, able to use software and programs in facilitation of educational sessions, presentations, and other settings

• Previous experience with policy writing, development, and updating

• Strong patient focus, with previous experience in patient relations
• Interpersonal skills to support high risk cases which may include legal action or law enforcement.

• Facilitation skills to support group process and group decision-making/consensus building

• Ability to remain calm when faced with an emergency or risk situation

• Strong writing and report development skills

• Develops affiliations with relevant community networks, and external bodies such as Insurance Adjuster, public health and municipal emergency management.

• Demonstrated decision making abilities and independent work habits.

• Ability to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisis.

• Position has latitude for independent decision making, however reports and raises issues of serious concern or risk to Manager, Risk Management and Patient Safety.

• Responsible to achieve established organizational targets.

• Inappropriate decisions and/or recommendations could result in serious risk to the organization.

• Promotion of risk mitigation strategies in a proactive manner in order to prevent issues from escalating. Failure to develop and implement effective risk management strategies could result in potential liability and litigation.

• Ineffective interpersonal skill or presentation to internal and external stakeholders could result in resistance to participate or to promote change in risk management, patient safety initiatives, or emergency strategies.

• Consulting, mentoring and/or advising management or staff on risk strategies.

Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.