Job Description

Reporting to the Manager, Quality & Risk, this position is an organizational resource for risk management and patient safety issues.

KEY ACCOUNTABILITIES:

• Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving population health) in daily work
• Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
• Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
• Act as a resource/consultant for HCCSS Central staff related to risk management and patient safety issues
• Provide risk management advice and support for high risk situations, complex cases and risk-related issues
• Respond to urgent issues relating to risk management and patient safety matters consulting with appropriate stakeholders as required
• Support clinical and non-clinical teams to implement interventions that mitigate risk and improve the safety of patient care utilization recognized tools and frameworks
• Support internal and external teams and provider organizations working on initiatives to achieve the corporate risk management and safety improvement goals
• Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters
• Liaise with external organizations as necessary (OPGT, HIROC)
• Promote a culture of safety and risk awareness across the organization
• Support the Manager, Quality and Risk and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control, as assigned
• Promote and support use of the Ethical Framework across the organization
• Coordinate and facilitate all aspects of incident reviews, root cause analysis and failure mode effects analysis, as required; including the development of recommendations arising from an incident/quality of care review
• Support policy and procedure developments related to patient safety, risk management and infection prevention and control
• Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues
• Provide education and support on risk management, patient safety and infection prevention and control
• Participate on specific internal/ external projects, working groups and initiatives as assigned
• Support processes for legal claims

POSITION REQUIREMENTS:

Educational Qualifications

• Required:

o Undergraduate degree
o Risk Management Certificate/program completion

• Preferred:

o Master\xe2\x80\x99s Degree
o Certification in Infection Control
o Regulated Health Professional

Experience

• 1-3 years\xe2\x80\x99 experience in risk management, patient safety

Knowledge & Skills

• Good understanding of legislative framework (e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, PHIPA)
• Previous experience in quality and risk management projects and initiatives.
• Good knowledge of patient services practices in Home and Community Care
• Good knowledge of the health care system and service delivery models used in the community
• Good understanding of project management processes and techniques
• Familiar with emergency preparedness, incident management, and pandemic planning in Ontario
• High level of computer literacy and ability for presentations
• Good understanding of patient centered care
• Facilitation skills to support group process and group decision-making/consensus building

Communication & Interpersonal Skills

• The ability to empathize with others, overcome challenges and diffuse conflict. Having a high emotional intelligence enables the understanding of the needs and concerns of other people, the ability to pick up on emotional cues and the dynamics of a group
• Interpersonal skills to deal with individuals who may be associated with high risk cases which may include the police or lawyers
• Able to remain calm when faced with an emergency or risk situation
• Strong writing skills to provide information or report analysis at all levels of HCCSS Central and external community organizations
• Develop affiliations with relevant community networks, and external bodies such as Ontario Health, Insurance Adjuster, public health and municipal emergency management.

Problem Solving & Complexity

• Identify and work through complex ethical issues with stakeholders
• Review and analyze findings and information from numerous information sources to develop recommendations for change and to reduce risk at patient level
• Diverse problem solving given complex circumstances, risk level varies on a case by case basis
• Must be able to pull factual information from subjective interpretations
• Able to identify and respond to high risk, complex situations and recommend and implement different risk mitigation strategies for patients, staff and organization

Accountability & Decision Making

• Demonstrated decision making abilities and independent work habits
• Ability to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisis
• Position has latitude for independent decision making, however reports and raises issues of serious concern or risk to Manager, Quality & Risk
• Responsible to achieve established departmental and organizational targets

Risk

• Inappropriate decisions and/or recommendations could result in serious risk to the organization
• Promotion of risk mitigation strategies in a proactive manner in order to prevent issues from escalating. Failure to develop and implement effective risk management strategies could result in potential liability and litigation
• Ineffective interpersonal skills or presentation to internal and external stakeholders could result in resistance to participate or to promote change in risk management, patient safety initiatives, or emergency strategies

Team & Leadership Responsibilities

• Consulting, mentoring and/or advising management or staff on risk strategies.

Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant\'s needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

LHIN