Job Description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.



For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

We're looking for a detail-oriented and strategic RFP Writer to join our team. In this role, you will be responsible for crafting clear, persuasive, and technically accurate responses to Requests for Proposals (RFPs), ensuring each submission effectively communicates our value proposition and aligns with client needs.

Your key responsibilities will include:

Write, edit, and submit accurate, persuasive, and well-structured RFP content/ responses, including technical specifications and scope of work summaries, ensuring all content aligns with company messaging and client requirements. Track bid progress and participate in pre-bid meetings Support the development of standardized templates and document libraries Coordinate with SMEs and stakeholders under tight deadlines Create and maintain comprehensive guides, FAQs, and release documentation using Zendesk, ensuring accuracy, completeness, and ease of understanding. Revise and update existing documentation to reflect product enhancements, maintaining consistency in tone, formatting, and technical accuracy. Draft admin alerts and customer notifications to inform institutions about new features, improvements, and upcoming releases. Partner with UX designers to refine interface text, assist with mockups, and ensure all user-facing language is intuitive and accessible. Apply UX writing principles to improve the user experience and ensure all written content aligns with design and usability best practices. Work closely with product teams to translate complex technical information into clear and concise documentation. Collaborate with Client Success and Support teams to ensure client-facing materials (particularly around feature requests or bug fixes) are transparent, accurate, and professional.

About You

Experience owning complex RFPs in B2B SaaS or enterprise software A degree in English, Communications, Technical Writing, or a related field is required. Proficiency with Microsoft Office (Word and Excel) Ability to navigate and understand vendor portals for submitting RFPs Detail-driven, process-oriented, and confident working with public sector and higher-ed procurements Strong writing, editing, proofreading, and formatting skills with meticulous attention to accuracy. Exceptional command of the English language, with proven ability to craft polished, professional, and persuasive content. Demonstrated ability to grasp complex technical concepts and communicate them clearly to both technical and non-technical audiences. Ability to manage multiple simultaneous projects under tight deadlines, maintaining high standards of quality and consistency. Comfortable working cross-functionally with engineering, product, UX, and client success teams. Working knowledge of Zendesk is preferred; familiarity with Confluence and WordPress is an asset.

Why You'll Love Working Here

YuJa is a multiple-time honoree on Forbes' list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid Additional benefits include RRSP, gym subsidies, and more Work-life balance including flexible work hours to create an ideal work-life balance Paid sick days and flex days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more Office perks including company-provided snacks, drinks and events Employee recognition programs, such as gift cards and "Employee of the Week" rewards Professional growth including continuous learning opportunities and reimbursements to support personal and professional development Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email to careers@yuja.com



YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.