About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.
The key focus areas of this role are in managing: . Customer Experience & Retention . Communication between United, Customer & Partner . Performance of our Partners & Cleaners . Overall Store Operations (Including store budgets, profitability & KPI's) . Quality Standards & Audits . Training . Cost Management . Increasing Revenue & Profits per Store and Customer Banners . United & Customer Processes, Policies & Guidelines . Support to other Area Managers as required Duties and Responsibilities Planning & Budgeting: . Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities). . Implement store level budgets. . Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations. Customer Relationships & Communication: . Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
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