Job Description

Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers where your unique contributions drive success.



Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a 4 months contract opportunity for Retail Technologist to join our information technology department to help manage our upcoming IT projects. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Edmonton or Calgary, AB.

As Retail Technologist with Sobeys, you will:

Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support. Responsible for resolving incidents and fulfilling requests assigned within defined SLA. Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, and deploys new technology to Stores. Develops support and troubleshooting guides for all new technology before deployment to Stores. Develops, updates and maintains Support Definition Documents. Complies with Release Management Processes and is responsible for developing Release artifacts. Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software. Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status. Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations. Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base. Complies with IT policies and procedures, especially those for quality and productivity standards. Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements. Mentors other team members and acts as a technical expert. Participates in IT projects. Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)

Your experience and resume will show us:

1 to 3 years relevant experience in technical support. College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience. Proficiencies with IT tools such as SCCM, PowerShell, Windows 11, Active Directory, and experience with enterprise networking. Experience with remote patching and updating of hardware systems. Experience with troubleshooting principles, methodologies, and issue resolution techniques. Able to develop and interpret technical documentation. Experience working in a Retail environment an asset.

#LI-Hybrid #LI-VJ1

Who we are:

We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.



Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.



Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

What we offer:

Our Total Rewards package is designed to help our teammates thrive--physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive:



Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance. Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support. Retirement and Savings Plan to help you build financial security. 10% In-Store Discount at participating banners, plus additional discount programs. Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company's success. Learning and Development Resources to support your career growth. Parental Leave Top-Up to assist growing families. Paid Vacation and Days Off to help you recharge.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity--including expected range of compensation in accordance with Pay Transparency Legislation where required --please click the "I'm interested" button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.



External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization..



To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.



If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity!