Job Description

Description :The ideal candidate will plan, direct, or coordinate the operations of all stores and shops within a specific location. Directs activities to optimize customer service and improves efficiency of operations to grow sales and maximize profits. Maintains an environment of first-class customer service and unsurpassed airport retail excellence. Provides ongoing communication, fully engages staff, and creates collaborative team environment. Leads by example, and is committed to promoting employee development, building bench strength, and closing critical skill gaps to improve performance. Builds and maintains meaningful relationships with partners, and airport and industry officials to enhance the companyxe2x80x99s influence and presence within the area. Manages budget and P&L for location and sets aggressive goals to achieve business objectives. Six core job functions consist of: 1) team leadership, 2) store operations, 3) customer service, 4) product merchandising, 5) relationship management, and 6) business execution. (Duties may vary depending on the size and scope of the location, with more direct supervision from GM required at small to mid-size locations with
minimal or no management support.)Essential Duties:
1. Plans, develops and implements organizational policies and goals.
2. Formulates pricing policies on merchandise according to requirements for the profitability of store operations.
3. Coordinates the activities of the stores and/or departments to obtain efficiency and economy of the total operations.
4. Coordinates sales promotion activities and prepares or directs workers in preparing the merchandise displays.
5. Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing the daily record of transactions for corporate, or performs work of subordinates as needed.
6. Directs or coordinates the ordering of merchandise or prepares requisitions to replenish merchandise on hand.
7. Ensures compliance of employees with established security, sales and record-keeping procedures and practices.
8. Directs and coordinates the promotion of products manufactured to develop new markets, increase market share, and obtain a competitive position in the industry.
9. Analyzes each divisionxe2x80x99s or departmentxe2x80x99s budget requests to identify areas in which reductions can be made, and allocates the operating budget.
10. Confers with corporate administrative personnel and reviews activity, operating and sales reports to determine what changes in programs or operations are required.
11. Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
12. Promotes the organization to the industry, trade associations, and local airport officials.
13. Resolves customerxe2x80x99s complaints and inquiries.
14. Promotes and manages a positive and productive work environment working with the management team to provide
clear communications and fair and timely evaluations of all staff.
15. Hires and promotes from within (whenever possible) to ensure the proper management of the location as well as the company overallRequirements

• Belief and support of The Paradies Lagardxc3xa8re Mission Statement and Core Values
• Ability to manage for results in a team environment.
• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Canadian Air Transport Security Agency requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Required Experience:

• Bachelorxe2x80x99s Degree Preferred.
• Five (5) years merchandising, operations and personnel experience as a retail manager in a specialty/gift store with a full understanding of First Class Customer Service.

Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Paradies Lagardxc3xa8re Travel Retail