Job Description

RED Mountain Resort is hiring a Retail Sales Technician for the 2025/25 season! The Retail Technician is responsible for handling all retail sales at Piste Off with a mandate to provide exemplary customer service.

MAJOR RESPONSBILITIES

POS Sales Processing/Paper Handling

+ Process all sales transactions in a friendly and efficient manner
+ File forms, vouchers and documents in appropriate locations
+ Accurate and efficient cash handling, balance end of day cash-outs

Customer Service

+ Provide customers with excellent service and a memorable shopping experience
+ Possess good product knowledge - know what you are selling
+ Keep the shop environment upbeat and comfortable
+ Answer phones & reply to work emails
+ Be able to answer questions about Red Mountain Resort services and on-mountain activities

Inventory & Merchandising

+ Ensure environment is always clean, tidy, attractive, and inviting
+ Receive merchandise, reconcile with packing slip & tag stock
+ Note inventory levels; inform supervisor re: low stock items
+ Be aware of backroom stock availability
+ Re-stock shelves and racks as required
+ Be alert and help to prevent any loss of merchandise

KEY KNOWLEDGE, SKILLS AND ABILITIES

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Education

High School diploma minimum Post secondary education an asset

Experience

Ski industry/retail experience Good retail product knowledge Knowledge of Red Mountain Resort, Rossland and their history Cash handling experience required Retail shop experience required Experience with POS software Proficiency with Excel & Word Able to troubleshoot computer problems

Physical and Other Requirements

Ability to lift at least 50 lbs. + Ability to work on your feet for long period of time
+ Ability to carry stock up several flights of stairs

Skills and Abilities

Professional, friendly & outgoing demeanor Respects and supports company policies and procedures Willingness to help fellow employees & be part of the team Good attention to detail Conforms to Red Sports employee code of conduct/appearance requirements Exceptional interpersonal skills Good team player Customer service-oriented Accuracy and efficiency in transaction processing and cash handling Excellent multi-tasking skills Able to maintain friendly, professional attitude in a high-pressure environment.

The wage for this position is $17.85/hour.