Job Description

About Old Navy

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Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.


We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

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In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.



Como asociadx de marca, eres una parte fundamental de nuestro equipo y lx encargadx de dar vida a nuestra marca ante lxs clientes. Eres responsable de interactuar y relacionarte con nuestrxs clientes brindando un excelente servicio que genere lealtad a la marca. Eres expertx en los productos y utilizas tus conocimientos y experiencia para educar, informar, inspirar y crear un guardarropa para lxs clientes. En colaboracion con el equipo de liderazgo, ofreceras la mejor experiencia para lxs cliente utilizando un enfoque omnicanal.

What You'll Do

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Consistently treat all customers and employees with respect and contribute to a positive work environmentPromote loyalty by educating customers about our loyalty programs Seek out and engage with customers to drive sales and service using suggestive selling Enhance customer experience using all omnichannel offerings Be accountable to personal goals which contribute to overall store goals and results Support sales floor, fitting room, cash wrap, back of house, as required Maintain a neat, clean and organized work center Handle all customer interactions and potential issueseturns courteously and professionally Execute operational processes effectively and efficiently Tratar siempre con respeto a todxs lxs clientes y empleadxs y fomentar un ambiente laboral positivo Promover la lealtad al informar a lxs clientes sobre nuestros programas de lealtad Interactuar con lxs clientes para impulsar las ventas y el servicio mediante el uso de ventas por sugerencia Mejorar la experiencia de lxs cliente utilizando todas las propuestas omnicanal Responsabilizarte por las metas personales que contribuyen a los resultados y las metas generales de la tienda Brindar apoyo en el piso de ventas, los probadores, el area de cajas y la trastienda, segun sea necesario Mantener un lugar de trabajo limpio, ordenado y organizado Desenvolverte con cortesia y profesionalismo en todas las interacciones con lxs clientes y al abordar posibles problemas o devoluciones Ejecutar todos los procesos operativos de manera efectiva y eficiente

Who You Are

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A good communicator with the ability to effectively interact with customers and your team to meet goalsA customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers Passionate about retail and thrive in a fastpaced environment A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts Able to utilize retail technology Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs Eres buenx comunicadorx con capacidad de interactuar de manera eficaz con clientes y con tu equipo para alcanzar las metas establecidas Eres proveedorx de servicios centradx en lxs clientes tanto en el piso de ventas como fuera de esa area para ofrecer una experiencia excepcional a nuestrxs clientes Eres una persona apasionada por el retail que prospera en un entorno vertiginoso Solucionas problemas con un enfoque centrado en la mejora continua, siempre escuchas, estas abiertx a la retroalimentacion y haces modificaciones segun sea necesario Tienes disponibilidad para trabajar en un horario flexible que se adapte a las necesidades del negocio, incluidos dias festivos, turnos vespertinos, nocturnos y fines de semana Puedes utilizar la tecnologia de retail Tienes la capacidad de desplazarte en el piso de ventas, el almacen y la oficina, y puedes levantar objetos de hasta 13 kilos (30 lb)

Benefits at Old Navy

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Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.
Company match for donations and volunteer time
Registered Retirement Savings Plan Employee stock purchase plan.
Medical, dental, vision and life insurance.
Virtual health care 24/7
Maternity/Parental Top Up.
See more of the benefits we offer. For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.