Job Description

Park & Fifth is seeking a

reliable

,

fashion forward, energetic, mature

and

ambitious

individual to champion the role of

weekend Floor Lead

at our Vancouver, BC Flagship location.

This is a part time role for someone who is passionate about taking initiative, leading by example and working within a team environment.

You must be available to work weekends and have week day flexibility.

As a Park & Fifth Stylist and Floor Lead your responsibilities will include:

Sales Growth, Strategies and Transaction Processing:

Driving sales growth and meeting or exceeding established sales targets. Developing and implementing effective sales strategies to maximize revenue. Accurately and efficiently processing client transactions and assisting clients with navigating our digital platforms.
Customer Engagement and Service:

Running studio appointments and assist walk-in clientele, expertly communicating product knowledge and detailed information about the P&F Social, Un-Bridesmaid, and Bridal Collections. Assisting customers in finding products, providing information about merchandise, and offering personalized styling advice. Handling customer inquiries, concerns, and complaints in a professional and courteous manner. Ensuring that the highest level of customer service is always maintained. Understanding clients' preferences, needs, and buying behaviors to offer personalized recommendations. Building and maintaining strong, long-term relationships with clients.
Inventory Maintenance:

Maintaining physical inventory, including receiving shipments for the studio, encompassing off-the-rack, made-to-order, and e-commerce fulfillments. Assisting in managing inventory levels, including receiving, organizing, and replenishing merchandise. Conducting regular stock checks and ensure accurate inventory records. Supporting in the execution of inventory counts, pullbacks, and destock as required.
Store Maintenance and Presentation:

Support in maintaining the cleanliness, organization, and visual presentation of the store. Upholding the standards of product display, ensuring the right product is in the right place with the correct stock level.
Team Collaboration and Leadership:

Executing team touch bases and lead the store in the absence of management, focusing on creating a supportive atmosphere and ensuring everyone is heard. Clarifying any procedural questions from team members and escalate when needed. In the absence of management communicating shifts in priorities based on store traffic and inventory levels. Supporting in the training and onboarding of new team members.
Communication and Reporting:

Communicating customer feedback and recurring issues to store leadership. Ensuring associates follow store policies, operational procedures, and brand standards and escalate when needed. Documenting and reporting any maintenance issues, security concerns, or system malfunctions. Notifying management of supply shortages or damages. Reporting on tardiness, callouts, or behavioral concerns that affect the store's workflow. Sharing customer preferences, complaints, and common product questions.
Key Holder:

Ability to conduct opening and closing responsibilities, open and close the store using the key provided and secure the alarm system enabling it and disabling it when necessary.
Physical Requirements:

Ability to stand for long periods and lift up to 30 pounds.

Park & Fifth Sales Associates have:

Proven experience as a high-level sales person in the clothing or fashion industry. Strong understanding of current fashion trends and clothing brands. Excellent interpersonal and communication skills. Results-driven mindset with a track record of meeting or exceeding sales targets. Leadership and team collaboration abilities. Knowledge of visual merchandising principles. Exceptional customer service skills. Basic computer skills and the ability to use a point-of-sale system. A willingness to learn. The mindset to adjust quickly to changing priorities and conditions. A positive attitude.
Job Type: Part-time

Pay: $22.00-$24.00 per hour

Benefits:

Store discount
Education:

Secondary School (required)
Experience:

Floor Lead: 1 year (preferred) Retail sales: 2 years (required) Customer service: 1 year (preferred)
Work Location: In person