Job Description

The Retail Business Manager is a key client service position responsible for all aspects of day-to-day client management & business growth. This hybrid role engages directly with clients to understand their goals & challenges in order to develop Retail programs & services that deliver results.

The core responsibilities of the Retail Business Manager are:

• Driving revenue growth
• Margin delivery
• Client satisfaction & retention

Day to day, the Retail Business Manager:

• Drives growth with existing clients & fosters new business opportunities within portfolio of assigned clients.

• Identifies & drives key initiatives that deliver mutually beneficial results for Acosta & clients.
• Partners with the Syndicated Retail sales team & Internal Operations leaders to develop action-oriented Retail strategies that deliver results.
• Outlines data reporting requirements, analyzes business results, & reports key insights to shape future strategy.
• Manages communication between clients & Retail teams.
• Monitors & communicates with key stakeholders any new product introductions, programming changes, training initiatives, & special needs from the client to the field team.
• Responds to & resolves issues in a timely manner, balancing customer satisfaction, quality, and relevance.
• Seeks out & shares best practices.
• Supports new business development & other duties as assigned.

Qualifications

Experience Requirement:

• 3+ years of account management or operation/management experience in a broker environment OR any similar combination of education & experience.
• Excellent relationship building skills; proven success in relationship building and management.
• Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.
• Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
• Experience in anticipating client needs & developing solutions.
• Experience in Grocery or Walmart preferred.
• Bilingual in English & French preferred.
• Competitive salary based on skill set & experience.

The successful candidate should also exhibit the following ACOSTA values:

• People Minded: Must show dignity & respect to all people
• Integrity: Must exemplify the highest degree of ethical behavior
• Results Oriented: Must show passion, pride, & commitment to succeed
• Trust: Must be honest, sincere, & confident
• Teamwork: Must build trusting relationships
• Innovation: Must progress through a combination of creativity, common sense, & vision
• Balance: Must maintain an optimistic attitude & keep perspective on what is important in life

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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