Job Description

Retail/Cafe Manager

Fast paced coffee business looking for a reliable, enthusiastic team player to manage our Cafe and Retail store.

Qualifications:

Post secondary education in food service or hospitality field preferred.

3 years retail management experience required.

Safe food handling and Smart Serve certification

Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook, POS systems, Quickbooks.

Barista training and/or coffee knowledge preferred.

Must be able to work flexible hours, including weekends, evenings and special events as needed.

Well-organized, detail-oriented and able to multi-task.

Must have effective problem solving/decision making abilities.

Excellent communication skills and able to work in a team environment with other managers

Duties

:

Hire, train, and guide cafe employees in delivering excellent customer service.

Assign tasks and responsibilities to employees for operational effectiveness.

Develop action plans for the team to meet operational and organizational objectives.

Efficiently schedule employees to maintain high standard of customer service while adhering to staffing budget.

Ensure that the cafe is maintained according to sanitation and cleaning standards.

Obtain customer feedback and make appropriate business decisions to meet customer needs.

Monitor and manage cafe staff by regularly conducting meetings, performance assessments, providing feedback, and setting challenging goals to improve operational performance.

Identify and address issues in cafe performance.

Develop strategic and operational plans for managing cafe

Communicate clearly with all employees to ensure effective cafe operations.

Maintain cafe environment clean, safe and inviting for customers.

Plan and develop cafe specialty drink menu

Order and merchandise supplies to meet the needs of clientele and promote purchases

Participate in marketing initiatives and promote company through social media

Plan and organize special events

Coordinate specialized customer orders

Cover for other managers in their absence

Job Type: Full-time

Pay: From $52,000.00 per year

Work Location: In person