Job Description

Be the first call after disaster--and the reason everything gets back on track.

We're looking for a Restoration Project Leader who can own the project from start to finish. You'll be the main point of contact for homeowners during some of the most stressful moments of their lives. At the same time, you'll represent the insurance company's interests by documenting damage, communicating clearly, and pushing the job forward through every department.

What You'll Do:

Be the first point of contact with the homeowner after a disaster (fire, flood, etc.)

Communicate and coordinate with insurance adjusters and company partners
Complete site documentation (e.g., photos, R24, Docusketch) and submit files to internal departments
Send scope information and job details to the Estimating Department
Ensure smooth hand-offs to mitigation, contents, and reconstruction teams
Keep homeowners informed throughout the entire process
Follow up with departments to keep jobs on track and ensure timelines are met
Participate in a rotating

on-call schedule

to respond to after-hours emergencies Ensure customer satisfaction and professional file closure

Who You Are:

A natural communicator who's calm under pressure

Detail-oriented and organized--you never miss a step
Comfortable in homes with damage, including after hours when on call
Able to manage multiple files, tasks, and conversations at once
A driver of action--able to follow up, push teams, and meet timelines

Requirements:

Valid driver's license

Project management experience (Restoration, insurance, or construction a strong asset)
Experience with documentation and reporting tools (R24, Docusketch, CRMs, etc.)
Comfortable using mobile apps, cloud-based systems, and email daily
Willingness to participate in an

on-call rotation

What We Offer:

Competitive salary + on-call compensation and bonus opportunities

Company vehicle

provided during business hours

and while on call

Health benefits after probation
Paid training & certifications
A chance to make a real difference in people's lives

Make a Career Out of Helping People Rebuild

If you're ready to lead with confidence, communicate with empathy, and be the driving force behind every successful job,

apply now

to become our next Restoration Project Leader.