Job Description

Job Summary

:

We are looking for a skilled and dynamic Dining Room Supervisor and Server to oversee all front-of-house operations at our restaurant. This role is responsible for managing front-of-house staff, ensuring outstanding customer service, and maintaining a welcoming atmosphere. The ideal candidate will have significant experience in both serving and supervising in a high-volume restaurant setting. Note: This position does not include kitchen responsibilities.

Key Responsibilities

:

Staff Management

: Supervise, train, and motivate front-of-house staff, including servers, hosts, and bussers, to ensure seamless service and adherence to restaurant standards.

Customer Service

: Deliver exceptional guest experiences by actively engaging with customers, resolving issues promptly, and ensuring satisfaction. Step in to serve tables during peak times to maintain service flow.

Front-of-House Operations

: Oversee dining room setup, cleanliness, and ambiance. Manage reservations, seating arrangements, and wait times to optimize guest flow.

Team Coordination

: Schedule front-of-house staff, manage shift assignments, and ensure adequate staffing levels to meet service demands.

Inventory and Supplies

: Monitor front-of-house supplies (e.g., menus, tableware, condiments) and coordinate with management for restocking needs.

Compliance

: Ensure compliance with health, safety, and alcohol service regulations, maintaining a safe and welcoming environment for guests and staff.

Conflict Resolution

: Handle customer complaints and staff conflicts professionally, escalating to management when necessary.

Reporting

: Provide feedback to management on staff performance, guest feedback, and operational improvements.

Qualifications

:

Minimum of 5 years of experience in a restaurant setting, with at least 2 years in a supervisory or lead server role. Proven ability to manage and motivate a front-of-house team in a fast-paced environment. Exceptional customer service and communication skills. Strong organizational skills with the ability to multitask and prioritize effectively. Familiarity with reservation systems (e.g., OpenTable, Resy) and POS systems. Knowledge of food safety and alcohol service regulations (e.g., ServSafe or equivalent certification preferred). Ability to work flexible hours, including evenings, weekends, and holidays. Professional demeanor with a passion for hospitality.

Preferred Skills

:

Experience in high-volume or fine-dining restaurants. Ability to train staff on service standards and upselling techniques. Strong problem-solving skills and a proactive approach to guest and staff needs.
Job Type: Full-time

Pay: $18.00-$25.00 per hour

Benefits:

Dental care Extended health care Life insurance
Language:

English (required)
Work Location: In person