Job Description

Job Summary

The Restaurant Supervisor is responsible for the efficient daily operation of a 35-seater South Indian vegetarian restaurant. This includes managing staff, ensuring customer satisfaction, maintaining hygiene standards, coordinating kitchen operations, and preparing monthly performance reports for ownership partners. The Supervisor plays a critical role in the restaurant's financial health, brand promotion, and operational excellence.

Key Responsibilities1. Staff Management

- Supervise all front-of-house and back-of-house staff, including servers, kitchen staff, dishwashers, and cleaners.- Prepare and manage weekly shift schedules, ensuring adequate staffing levels.- Train new employees and provide ongoing coaching to maintain service standards.- Conduct performance reviews and provide feedback to staff.- Handle minor disciplinary issues and report major concerns to ownership.

2. Customer Experience

- Ensure a welcoming and clean dining environment.- Monitor service quality and guest satisfaction throughout the day.- Address customer complaints or concerns promptly and professionally.- Encourage regular feedback and build relationships with repeat customers.

3. Daily Operations

- Supervise food preparation and service to ensure speed, consistency, and compliance with portion sizes and quality standards.- Ensure table setups, wall seating, and dining area align with the layout and capacity.- Coordinate front-of-house and kitchen staff during service.- Monitor and maintain restaurant cleanliness, including washrooms and high-traffic areas.

4. Inventory & Supplies

- Maintain daily inventory records and ensure adequate stock levels of ingredients, disposables, and cleaning materials.- Coordinate orders and deliveries with suppliers/vendors.- Reduce wastage and monitor usage levels for key ingredients (e.g., rice, lentils, spices).

5. POS & Cash Handling

- Manage daily cash flow and ensure all sales are correctly recorded in the POS.- Reconcile daily sales, tips, and petty cash.- Submit daily/weekly cash and card reports to the owners.

6. Health & Safety Compliance

- Enforce food safety, cleanliness, and hygiene standards as per local regulations.- Conduct regular cleaning audits and staff hygiene checks.- Ensure proper food storage, labeling, and temperature monitoring.

7. Monthly Reporting to Partners

Prepare and present detailed monthly reports to business partners including:

a. Financial Reporting- Monthly revenue and expense summary.- Cost of goods sold (COGS) and gross profit margin.- Labor cost analysis and variance tracking.- Utility and miscellaneous expense breakdowns.- Suggestions for cost optimization.

b. Operations Updates- Staff performance, turnover, and staffing needs.- Operational challenges and bottlenecks.- Equipment issues or repairs needed.- Customer feedback trends and complaint analysis.

c. Marketing & Promotions- Overview of marketing activities (social media, flyers, local outreach, etc.).- Results from promotions, offers, or loyalty programs.- Upcoming marketing campaigns and festive plans.- Suggestions for local collaboration or event tie-ins.

Job Type: Full-time

Pay: $17.60-$25.00 per hour

Expected hours: 48 per week

Work Location: In person