Restaurant Supervisor
Halifax, NS, Canada
Job Description
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Job Summary
The Restaurant Supervisor assists in managing the Food & Beverage overall operation, maintaining quality standards, ensuring guest satisfaction, on boarding new employees, providing orientation to new hires, taking tables, mixing drinks, and running food.
Major Duties and Responsibilities
- Oversees the daily operation of the F&B Restaurant as delegated by the Operations. Manager
- Understands the general operations of Restaurant and their relationships to one another. Provides coverage and assistance when needed.
- Participates in monthly inventories. Initiates programs to reduce breakage, loss in china, glass, and silverware.
- Promotes programs to increase sales through employee incentive plans and programs to increase customer satisfaction.
- Responsible for assisting in the Operations Manager as well as overseeing Restaurant to ensure its smooth and controlled operation.
- Ensures Restaurant Attendants adhere to all standards as outlined by Brand.
- Knowledge of daily events and functions, group arrival and departures and in house groups.
- Assists in the development of business plans and/or new programs designed to achieve guest satisfaction and financial goals.
- Assists in ensuring proper on boarding training is provided, by reviewing outlines, ensuring training goals are meet, and following up with department heads on training needs.
- Resolves employee or guest issues in a positive manner and follows up to ensure satisfaction.
- Makes recommendations and gives information to guests and employees. Provides them with accurate directions.
- Provides on boarding orientation to all new hires.
- Able to instruct, direct and take control in emergency situations.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them.
- Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
- This is a working Supervisor position. Taking tables, drink orders, running food is all part of the job.
Minimum Qualifications and Skills
- Excellent communication skills in English.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Experience as a Food & Beverage professional.
- SMART Serve Certification required.
- Excellent organizational and communication skills.
- A \xe2\x80\x9chands-on individual\xe2\x80\x9d able to adapt to different situations which may arise.
- Ability to deal with all levels of management in a professional manner.
Mental Effort
- Ability to take direction from different management staff.
- Requires focus with consistent interruption.
- Ability to deal with guests in a courteous and pleasant manner.
Physical Effort
- Some heavy lifting required.
Working Conditions
- Standing for long periods
- Working with hazardous materials
Type of Supervision Required Reports to the hotel Operations Manager. Works under general instructions to prioritize and complete assigned tasks.
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Job Detail
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Job IdJD2308983
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHalifax, NS, Canada
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EducationNot mentioned