Job Description

Restaurant Manager at Thermea Spa Village Whitby

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character--a peaceful hideaway for our guests, not too far from home.

It takes a village, join us.

When you work at Thermea Spa Village, you are not just gaining a job--you are finding a family. We pride our community on being one of the warmest and most welcoming--and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

What we stand for

Our mission is to give our guests a moment's rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea spa village. Always enthusiastic, helpful, conscientious, discrete--and most of all, respectful. We deeply care about everyone--guests and fellow artisans alike--in our wellness village.

What we need

Reporting to the Director of Food and Beverage, the

Restaurant Manager

will assist and monitor the quality of work of the Front of House artisans. The incumbent will be in charge of scheduling teams and will assist in the smooth running of operations and the establishment of standards and procedures. A successful leader in this role demonstrates integrity, communicates with clarity and empathy, and fosters a culture of collaboration. With an energetic spirit, adaptability, and a positive mindset, they inspire confidence in their team while remaining resilient under pressure. By mentoring and developing their people, recognizing achievements, and leading with authenticity, they create an environment where individuals feel valued, motivated, and empowered to thrive.


You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

What you'll do

Management Activities: planning, organization, and control

Ensure respect of organizational standards regarding Restaurant operations;

Ensure the day-to-day application of standards and laws on alcoholic beverages, hygiene, sanitation, health and safety at work;

Implement, and maintain processes to enhance the guest's experience of feeling somewhere else;

Follow-up and quickly resolve guest feedback;

Perform weekly inventory checks, maintain par stocks and fill orders;

Perform other related duties.

Leadership and collaboration

Participate in the recruitment, selection, training, development and evaluation of artisans; Participate in the development of work schedules in a proactive fashion to ensure the restaurant is well managed and staffed; Supervise artisans in order to maintain a work climate conducive to the retention and mobilization of personnel; Ensures good team spirit and good synergy within all departments

Profile needed

What is the profile needed in order to be successful

in this position

College degree in Tourism, Business Administration, Hotel and Restaurant Management, or related major or relevant experience; Minimum three (3) years of experience in food & beverage and customer service, including experience with POS systems; Minimum two (2) years in a management position; Knowledge of wine characteristics and pairings; Strong sense of hospitality; Ability to resolve issues quickly; action and results-oriented; Inspirational and dynamic leader; Possess strong interpersonal and social skills; sense of challenge, perseverance; Good physical condition; must be able frequently lift up to 50 lbs (23kg) and be able to work in a standing position for long period of time (up to 8 hours); Ability to communicate clearly with guests, managers and other associates; Possess a very good sense of organization, planning and monitoring, as well as great professional rigor.

When

You will work a varying schedule which requires flexibility to work weekends, days, evenings and holidays. This is a full time position (40 hours/week).

What

Competitive salary based on the pay scale in effect at Thermea Spa Village Whitby Influential role in a growing company Free Thermal Experience
Discount on spa services
Health Insurance

Some conditions apply

How

Send us your resume and cover letter by clicking 'Apply' below.


At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs.