Job Description

You.
You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of food service, team management, team motivator, catering, leadership, human resources, organizational development and cost management. You are committed to nurturing careers, fostering learning and having fun. If creativity, innovation, service and a chance to make a difference in people's lives are important to you, then we are eager to hear from you.

Us.
What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren't about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA's mission - Making Today Great!

The Career.
As Culinary Services Manager for a V!VA Community, you will be empowered to manage all aspects of the food service department including the main dining room, the pub, Perks! and the Assisted Living dining room. You will mentor a team of approximately 20 culinary service Team Members. You will work along side the Executive Chef to deliver a consistently superior culinary program throughout the Community.

V!VA Leaders work collaboratively together to provide excellence in service to our Community Members by creating places where they love to live and laugh and are proud to invite their family and friends. They inspire innovation, creativity, passion and a love of service for our Team Members. They are responsible for recruitment, training, performance management and overseeing the daily activities of their teams.

Key Responsibilities:

• Oversee the management of the food services department
• Work closely with the Executive Chef to deliver superior service to the Community Members
• Ensure quality food delivery, dining and catering service, set up and clean up of dining rooms and presentation of all areas including the Pub
• Role model and drive excellence in customer service throughout the Community
• Assure the implementation and efficient delivery of our V!VAlicious/Dining Services program.
• Establish and assure the timely, open, and effective communication of all food service Team Members with Community Members, family members and guests, assuring excellent customer satisfaction
• Assist the Executive Chef in the development of and adheres to the food services budget, ensuring the delivery of excellent services and products while achieving the financial goals set for the Community
• Responsibility of managing a licensed pub and associated activities
• Plans, organizes, and supervises the activities of the food service department to provide high quality food service along with the Executive Chef.
• Build, develop, and effectively manage all food service Team Members, optimizing individual and team performance through effective leadership, mentoring, and training.
• Establish and monitor workflow, job routines, evaluate performance and production, and make changes as necessary to improve quality of service.
• Coordinates and participates fully in food service activities and special events as required.
• Establishes and oversees the scheduling of the food service team including the daily cleaning duties.
• Determines what specific training and certification is required for food handling Team Members and ensures that it is executed consistently (e.g. Smart Serve, Food Handlers).
• Create revenue generating programs, activities and events that add value to the Community Members experience.
• Develop and maintain ongoing relationships with key suppliers.
• Participate in and attend all in-service training and education programs as scheduled.
• Other duties as assigned.

Qualifications:

• 3-5 years hands-on experience in food service management in a retirement residence, hotel, banquet facility and/or restaurant
• 3-5 years management experience in a similar environment
• Graduate of a post-secondary institution in a culinary and/or food services program
• Have Smart Serve accreditation
• Strong written and verbal communication skills; comfortable interacting with community members
• Strong computer skills for job-related functions including use of excel, word and various job-related software programs
• Ability to implement regulations such as the Health and Safety Act and, Food Handlers program.
• Ability to organize and manage multiple priorities.
• Positive attitude, enthusiasm and energy with the ability to work as a team.
• Demonstrated ability to lead and manage a large diverse group of Team Members.
• Experience with and the ability to plan and manage a budget.
• Ability to work flexible hours including evenings and weekends.
• Able to bend, stretch, sit and stand for long periods and lift a maximum of 50 lbs.

Satisfactory Criminal Reference Check including the vulnerable sector.

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19.

Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement's obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.