Job Description

Company Information:
Opportunity, flexibility and new challenges every day are just a few of the reasons you will be happy you came on board.
When you work at Tim Hortons, you will feel right at home. It is a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression.
We would love you to join the team because it is the people that make Tims, Tims. Moreover, we are looking for people like you.
Kahuna Coffee Company Inc. does not use artificial intelligence (AI) or automated decision-making tools at any stage of the recruitment or hiring process. All applications are reviewed and assessed by real people to ensure a fair, consistent and inclusive candidate experience.
We are dedicated to creating an inclusive and accessible workplace. In line with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the hiring process.
By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
Description:
As a Restaurant Manager, you empower and lead your team to deliver Exceptional Guest Experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long-term vision to support the Senior Leadership Team and Restaurant Owner in running a successful business.
Operational Management

• Ordering supplies and overseeing building maintenance, cleanliness and security
• Accountable for production of Always Fresh standards and waste levels

Financial Management

• Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls

People Management

• Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
• Builds the restaurants' "bench strength" by identifying and developing high potential employees for progression to the next level
• Sets goals and objectives for his/her team
• Ensures 'open door' policy for all team members
• Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means
• Provides open communication with General Manager and Restaurant Owner
• Responsible for restaurant compliance with all applicable legislation
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Prepares reports and other performance analysis documentation
• Establishes relationships with the local community and undertakes activities which comply with the company's corporate social responsibility programs
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures

Health & Safety

• Is familiar with and works in compliance with occupational health and safety legislation
• Uses or wears personal protective equipment or clothing as required
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Knows, understands and follows safe work practices and procedures
• Ensures restaurant has a health and safety program in place
• Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
• Conducts regular workplace inspections
• Responds to and corrects unsafe acts and conditions
• Reports work-related injuries and illnesses to the appropriate internal and external authorities
• Performs accident investigations for all work-related injuries and illnesses
• Enforces employee compliance in regard to the restaurant's health and safety policies and procedures
• Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
• Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
• Makes recommendations for improvement to the restaurant's health and safety practices and program

Skills Required