to lead daily operations and deliver exceptional guest experiences. This role requires a strong leader with a passion for hospitality and mixology, capable of elevating bar programming and driving service excellence while ensuring financial performance.
Key Responsibilities
Lead, coach, and inspire a team of 45-60 colleagues to achieve high levels of guest satisfaction.
Oversee daily restaurant operations, ensuring profitability by managing beverage costs, labor, reservations, turnaround times, and average checks.
Collaborate with the team to
develop and implement creative beverage programs
aligned with current industry trends.
Demonstrate strong product knowledge and curate innovative bar offerings to enhance guest experiences.
Participate in financial forecasting, reporting, and analysis to support revenue goals.
Conduct departmental meetings, foster open communication, and drive operational alignment.
Ensure consistent presence on the floor to recognize and resolve service issues promptly.
Analyze guest feedback and performance data to identify opportunities for improvement.
Partner with cross-functional departments as needed to support operations and guest services.
Uphold brand and service standards through operational decisions.
Perform additional duties as assigned.
Qualifications
Minimum
2 years of senior F&B management experience
in a luxury, four- or five-star property.
Strong knowledge of food, beverage, and mixology; certification in responsible alcohol service is preferred.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with menu design software and social media platforms.
Post-secondary degree in Hospitality or Food & Beverage Management is an asset.
Demonstrated ability to design and implement innovative bar programs.
Proven track record as an effective leader and collaborative team player.
Strong financial and cost-control expertise.
Flexible and adaptable, with the ability to work varied schedules and thrive under pressure.
Benefits & Perks
Subsidized staff accommodation (up to 3 months for full-time employees).
Complimentary staff meal per shift, with additional meals available at a nominal cost.
Relocation support is available to assist with the transition.
Comprehensive benefits package (Medical, Dental, Vision, Mental Health, Orthodontics, Fertility Drugs, Gender Affirmation).
Pension plan with employer matching (for permanent full-time employees).
Global employee travel program with discounts on rooms, F&B, and partner properties worldwide.
Exclusive colleague rates and dining discounts at select luxury resorts.
* Access to on-site resort facilities such as spa, fitness center, and golf courses.
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