Job Description

Job Summary

We are seeking a dedicated and experienced Front of House Supervisor to join our dynamic team at Turtle Jack's Muskoka Grill. The ideal candidate will have a strong background in food service and hospitality, with proven leadership skills to ensure our front of house operations run smoothly. This role involves overseeing staff, providing exceptional customer service, and maintaining high standards of food safety and quality.

Duties

Supervise daily front of house operations, ensuring a welcoming atmosphere for all guests. Train, mentor, and manage front of house staff, including servers and baristas, to deliver outstanding service. Handle customer inquiries and resolve any issues promptly to enhance guest satisfaction. Oversee food preparation and presentation to ensure compliance with food safety standards. Manage cash handling procedures and maintain accurate records using Micros POS systems. Assist in interviewing and hiring new team members as needed. Collaborate with kitchen staff to ensure seamless service between the front and back of house. Maintain cleanliness and organization of the dining area and service stations. Implement policies and procedures that promote a safe working environment for all employees. Ensure proper inventory management and ordering of supplies.

Experience

Previous experience in restaurant management or a supervisory role within the food industry is required. Strong knowledge of food handling practices, cooking techniques, and food safety regulations. Experience with POS systems, particularly Maitre'D POS, is preferred. Ability to work flexible hours, including evenings and weekends as needed. Proven ability to lead a team effectively while fostering a positive work environment. Excellent customer service skills with the ability to handle high-pressure situations gracefully. Background in hospitality or hotel experience is a plus. Familiarity with interviewing processes and team management strategies is desirable.
Join us as we strive to provide an exceptional dining experience for our guests while fostering a supportive environment for our staff!

Job Types: Full-time, Part-time

Pay: $17.60-$22.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Discounted or free food Store discount
Ability to commute/relocate:

Hamilton, ON L8J 0B2: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you located in Hamilton? Do you have a valid driver's license, and access to a reliable transportation?
Experience:

Restaurant management: 2 years (required)
Licence/Certification:

Food Handler Certification (preferred)
Work Location: In person