Job Description

Company Description

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

EAT authentic Italian food at our restaurants, cafes and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team's product knowledge

The Restaurant Floor Manager assists the Restaurant General Manager (GM) in the day-to-day operations of Eataly's full-service restaurants. Reports to the Restaurant GM and oversees front-of-house restaurant staff including servers, bartenders, table support, and hosts.

Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees Documents, investigates, escalates and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc. Performs other duties as required or assigned

Qualifications

2+ years of experiencing leading or managing a front-of-house restaurant team Understanding of steps of service Outstanding communication, leadership and problem-solving skills Bachelor's Degree or Associate's Degree in Restaurant Management or Hospitality is an asset Knowledge of Italian cuisine and beverage highly preferred

Job Requirements

Availability to work onsite with a flexible schedule often including evenings, weekends and holidays Ability to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Food Handler's License preferred

Additional Information

Benefits and Perks

Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave RRSP Bonus program Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program * and more!