Job Description

Restaurant & Events Supervisor

Job Type: Seasonal (May - October 2025)
Mission Hill Family Estate Winery
West Kelowna, Okanagan Valley, British Columbia

•Be part of the next great story in wine... •

Mission Hill Family Estate:

Over forty years ago, Mission Hill Family Estate was founded with a visionary dream: to transform the Okanagan Valley into a globally celebrated wine region. Through a relentless pursuit of excellence and a deep respect for the land, we have crafted wines that rival the world's best, including Canada's first 100-point red wine. Guided by a commitment to sustainability and bold innovation, our mission is to put the Okanagan Valley on the world stage, cementing Mission Hill Family Estate as an enduring icon in the global wine community.

Our Culture:

Our culture is driven by passion, innovation, and an unwavering commitment to excellence. As a family-owned business, we empower every team member to make an impact. Our team are bold thinkers with entrepreneurial spirits who embrace challenges, strive to set new benchmarks, and take ownership in everything they do. Collaboration, authenticity, and a shared love for creating world-class experiences define how we work together to achieve extraordinary results.

Who We Are:

We are passionate about what we do and fully committed to making a meaningful impact. It's this drive that has led us to achieve remarkable milestones. As we continue this exciting adventure, we invite you to help shape the next chapter of our story. Together, we are building a legacy in the wine industry that will stand the test of time, and we're only just begun.

The Life of our Restaurant and Events Supervisor:

• Responsible for leading the service team to provide consistent service by meeting and exceeding standards
• Provide on the floor support for the Restaurant and Events Manager in leading the Terrace Service team throughout service
• Motivate and develop a high-performance team of service professionals who are passionate, accountable, and actively engaged in effectively delivering 5-star dining service
• Anticipate guest needs and proactively follow up on guest requests
• Lead set-up and take down of special Private Events
• Work collaboratively with the Private Events Team to create a seamless and memorable fine dining experience
• Adhere to and communicate event plans and instructions to ensure timely completion of events
• Develop and maintain an in-depth knowledge of Mission Hill wine and culinary offerings
• Complete supplies orders and assist in managing inventories

What We're Looking For:

• 5 years of food and beverage service experience in fine dining environments
• Minimum 2 years supervisory experience in a fine dining environment
• Strong knowledge of Microsoft Office programs (Outlook, Word, & Excel)
• Open and flexible schedule for the duration of the season
• Current Food Safe Level 1 and Serving It Right certifications
• Must be of legal age to serve alcohol in B.C.
• You thrive in ambiguity and are comfortable with change
• You put trust in others and never let anyone down
• You listen, take feedback, respond quickly, and take initiative with a sense of urgency
• You are authentic, diplomatic, thoughtful, and always have the best intentions

Bonus Points:

• Second language considered an asset

What We Offer:

• Comprehensive paid training and access to extensive wine education
• Competitive wage starting at $48,000/year (pay is determined by job-related knowledge, skills, experience and education)
• Discounts at the Terrace Restaurant, Events, and at our Boutique on gifts and wine
• Free tastings for you and your guests
• Discounts on tours and experiences
• The opportunity to work in a "Post Card" setting on our iconic property

•We want to hear from you! Apply on our website today: https://www.missionhillwinery.com/work-with-us/•

At Mission Hill, we live by our 5 Core Values every day:

Sense of Urgency

• Our business moves fast and so do we. We understand the power of now.
• We have relentless drive and believe if it can be done, we're the ones who will do it first.

Authenticity

• We need to stay real because our brands, our stories and our culture must remain genuine to thrive.
• When we have the best intentions for all, we create space to be our whole selves and do great things together.

Simplicity

• Our lives are complicated enough. So why use 50 words when you can use 5?
• We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

Humility

• Egos distract us. When we're humble, we're open to listen, take feedback and change direction quickly.
• We're here for each other, and together we do great things.

Trust

• We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it.
• This level of trust allows us to be all-in and take comfort in the support of our teams.

Job Types: Full-time, Seasonal
Contract length: 6 months

Pay: $48,000.00 per year

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Ability to commute/relocate:

• West Kelowna, BC V4T 2E4: reliably commute or plan to relocate before starting work (required)

Experience:

• Food & Beverage Service: 5 years (required)

Licence/Certification:

• Food Safe Level 1 Certificate (required)
• Serving it right Certification (required)

Work Location: In person

Expected start date: 2025-05-01