Job Description

The Cash & Events Supervisor is responsible for the daily supervision of Cashiers within the Cash and Events department. This includes the scheduling of daily activities including rotations and breaks. The Cash Supervisor will provide training and direction to Cashiers and will provide staff with feedback on their performance in the moment. The Cash Supervisor will be responsible for completing additional till transactions including facilitating the opening and closing of tills each day. Additionally, Cash Supervisors are responsible for supporting the in-store events and other marketing initiatives.






The Supervisor is responsible for customer service with all customers while processing till transactions. The role is the last touch point for most customers in our store and as such is a crucial interaction to complete our customer interactions as positively as possible. The role is responsible for the consistent application of all till applications and for following outlined cash procedures.

Work Performed

Daily Supervision

Planning and delegating the work of Cashiers including the scheduling of daily shift rotations to ensure all Cashiers are appropriately relieved when necessary and to ensure task variety to the team Schedule daily breaks of Cashiers Train new Cashiers and provide on-going training to members of the department Setting expectations of performance and providing feedback to Cashiers in the moment regarding customer interactions and to ensure their compliance with cash procedures and best practices Actively managing the work of Cashiers by engaging with them, assessing and supporting them and providing tools for development Enforce policy adherence

Till Operations

Facilitate final purchase or returns of goods from store by efficiently and quickly ringing through customer transactions Order and receive cash Preventative maintenance of compu-safe Ensure pricing is correct Problem solving and reporting any issues with tools provided for role including till and pin pad Carefully bag, box, or wrap customer purchases Redeem coupons Receive payment by cash, debit cards and credit cards Issue receipts, bag credits, or change due to customers. Maintain clean and orderly till areas. Adhere to a strict set of policies and procedures as outline by Community Natural Foods such as customer service, transactions, discounts and cash handling

Customer Service

Greet customers entering the stores and at the tills. Engage with customers in accordance with their interest, being attentive to their needs Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention. Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support in-store events Oversee the Customer Service desk and all questions/comments from customers at the Customer Service Desk Communicate with customers and members of the public with high level of professionalism and with a positive and friendly nature. Answer customer questions as well as possible, and when answer is unknown work with customer to find a solution/answer Utilize best practices when handling cash and other payment methods to ensure positive overall interaction

Events

Communication of event details to relevant departments Connect with speaker as they arrive to ensure their requirements are met Ensure the proper set up and take down of each event based on the number of registrants Ensure the set up and take down of Audio Visual requirements for the speaker including mic, camera, screen and computer Act as liaison for speaker questions at the end of the presentation + Other event duties as required to ensure a positive customer and speaker experience

Qualifications

High School diploma required 3-5 years retail experience Technical aptitude - developed competency with POS, computers Proven quantitative ability and comfort with handling cash High attention to detail, perceptive and attentive Comfort directing staff and providing feedback Friendly, positive attitude and high energy Exceptional communication and customer service skills Quantitative skills required for cash handling Exceptional conflict resolution - willingness to directly address concerns when they arise High EQ - developed ability to relate with people sensitively, tactfully, diplomatically, and professionally at all times Strong interpersonal communication - both verbal and written Trouble shooting and problem solving mindset Self motivated and Excellent organizational skills Time management skills and Dependability High personal ethics and integrity Ability to work well under pressure Product knowledge and sales skills

Essential Job Functions

Stand and walk for extended periods of time. Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat. Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds. Repetitive use of hands for grasping, pushing, pulling, and fine manipulation. Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) * Requirement to clearly see small detail on screen, paper and labels