Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Nous sommes a la recherche d'un(e) responsable, Assignation dossiers responsabilite civile (Expert.e en sinistre principal.e)!



Ce role est strategique et central aux operations quotidiennes des reclamations de l'equipe de responsabilite civile.


Le role requiert d'analyser et assigner les dossiers en responsabilite civile pour cette equipe specialisee afin d'atteindre les objectifs en termes de satisfaction des assures, de rentabilite et de delais de prise en charge des dossiers rapportes.

Lieu de travail :

Montreal (2020 boul. Robert-Bourassa), St-Hyacinthe (2450 rue Girouard O), Quebec (5700 boul. des Galeries) ou Laval (600 rue Lucien-Paiement) en mode hybride.

Ce que vous ferez :

Suivre les procedures et processus utilises dans l'equipe. Faire une breve analyse des dossiers de reclamations des reception afin d'assurer l'assignation du dossier adequatement dans l'equipe. Proceder a l'assignation des dossiers selon les criteres et disponibilites des experts et des conseillers. Assurer une communication constante et professionnelle avec les differents departements et intervenants incluant les assurees, les courtiers et les tiers reclamants afin d'etablir des relations basees sur la confiance et la collaboration. S'assurer que nos hauts standards de service a la clientele soient rencontres et entretenir de bonnes relations avec nos courtiers qui s'impliquent regulierement dans les dossiers. Participer activement aux objectifs de reduction des frais externes et s'assurer que les bons intervenants sont judicieusement assignes aux dossiers.

Ce que vous mettez a profit :

Certificat d'expert en sinistres 5A. Connaissance de la responsabilite civile tant au commercial qu'au residentiel (blessures corporelles, vices caches, produit apres travaux). Bonne connaissance des produits d'assurance en biens et en responsabilite ainsi que des notions de responsabilite civile. Aisance avec les logiciels Office 365 (Word, Excel). Bilinguisme (francais / anglais) - Necessite d'interagir sur une base reguliere avec une clientele anglophone et des collegues partout au pays.

Profil recherche :

Bon esprit d'analyse, de synthese et de decision. Excellente communication interpersonnelle, autant verbale qu'ecrite. Habilete a etablir des relations fondees sur la confiance et la collaboration. Autonome et proactive. Aptitude a travailler en milieu informatise. Forte tolerance au stress et le sens de l'urgence. Excellente gestion du temps et des priorites. Vivre les valeurs d'Intact.

#LI-Hybrid


#LI-LA1

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.


Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:


A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.