Job Description

The Opportunity

Are you passionate about connecting with and supporting individuals living in the DTES community?

Do you thrive in a front-facing role that blends compassion, structure, and service? Are you relational, adaptable, and committed to working in a Christian organization that walks alongside people on their journey of transformation?



If this sounds like you, we invite you to join our team as a Resource Navigator. As a Resource Navigator, you will play a key role in providing hope and practical support to those navigating challenges. You'll build meaningful relationships, assess individual needs, and offer referrals to essential services such as housing, shelter, stabilization, and recovery programs. With a Christ-centred approach, you will walk alongside community members with empathy and dignity. This position also provides occasional reception coverage during critical staffing periods



This is a permanent part-time position with a regular schedule of Sunday, Monday, Tuesday from 4pm, and offers a starting hourly wage range of $26.26-$28.70.



You'll frequently engage with clients facing crisis situations stemming from various challenges. Support from fellow staff members will be readily available as needed.

Main Duties and Responsibilities:

Model Christ in word and

35% - Provide direct support to community members to ensure their successful access to UGM services. This includes:

Providing recommendations, referrals, and assistance to internal and external services including detox, addiction recovery programs, shelter, and other support services.

Coordination of appointments, and warm handoffs when appropriate,

Screening and collecting relevant information.

Provide person-centered support to assist community members with their needs.

Build trusting relationships to increase their motivation and confidence for change.

25% - Liaise and build strong relationships with other UGM departments and service agencies in the area. This includes visiting agencies, raising awareness of the Resource Navigator role, and proactively researching and reaching out to other service providers.

15% - Plan specific resource clinics and activities for community members under the direction of Supervisor.

15% - Maintain accurate records, including resource lists, case notes, and confidential information of community members for future reference on ShareVision software.

10% - Participate in staff meetings, training, and spiritual development opportunities, in particular to provide support, training, and coordination for new staff and volunteers.

10% Maintain the centre and office space in a clean and presentable condition.

10% - Monitor the age, sobriety, and gender of guests coming into the centre where Maintain daily security, e.g., secure all gates and doors when no events are occurring.

10% - Perform other duties as required by your Supervisor, including covering the reception and promoting awareness of the needs and challenges of community members.

Adhere to all UGM-published policies, practices, and procedures, including Occupational Health and Safety.

Knowledge, Skills and Abilities:

Mature individual, committed to and in agreement with Union Gospel Mission's Mission Statement, Core Values, and Statement of Faith.

Vibrant and growing relationship with the Creator Jesus our Lord and Savior.

Understanding of the importance of a high level of confidentiality within the organization and its clientele.

Advanced computer skills (Excel, Word, and Outlook). Experience using database applications is an asset.

1 year of related work experience is required, and a willingness to work with vulnerable peoples who face complex barriers in the streets of their community.

Related post-secondary education preferred.

Consideration may be given to alternate combinations of lived experience and education.

Ability to set appropriate and safe boundaries with demanding individuals and deal with individuals in crisis and/or psychosis in an appropriate manner.

Professional presentation and demeanor with a friendly, approachable personality and strong person-centered service skills.

Experience working in a community organization, foundation or ministry

Experience with Indigenous clients; working in a multi-ethnic and socially diverse community is an asset.

Strong interpersonal skills.

Valid Class 5 drivers' license required or willingness to take transit with UGM community members if necessary.

Ability to work independently under the direction of a Supervisor.

Identify and solve problems and follow through on initiatives.

Strict attention to detail.

Proven track record of punctuality and contribution to a health team environment.

Complete UGM Non-Violent Crisis Intervention Course.

Complete UGM Outreach Worker Orientation Course.

Technical Competency--Trauma-Informed Care (Level 2): Help identify negative events that have impacted the client's functioning, and develop interventions that emphasize safety, choice, and personal control.

Working Conditions:

Work Location

Work is generally performed indoors, with up to 10% of the time spent outdoors in all types of weather.



Physical Requirements

Work is generally sedentary in nature, but may require standing, walking or reaching for up to 60% of the time. The employee is required to look at a computer screen and use a keyboard for up to 30% of the time. Must be able to lift up to 35lbs occasionally.

Work Conditions

The working environment is generally favourable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odours, fumes, and noises. Occasional environmental exposures to cold, heat, and water. This position requires working in an environment that often deals with community members in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

Hours of Work

Shifts may include day, afternoon, evening, and weekends. Work on statutory holidays may be required. Moderate overtime may be required. Covering the reception essential service staffing post during critical staffing moments is mandatory during the hours of 7 am to 11 pm

Hazards

Job requires frequent interaction with the public some of whom may be upset, abusive, and/or violent. Job requires working frequently with people in unhealthy conditions and may include exposure to bodily fluids, lice and bedbugs. Employee is required to hear information about community members' lives which