Job Description

New Directions is a social service agency offering a wide range of resources and services that foster people's hopes and dreams and their communities.


We are currently seeking a Resource Administrator to join and support the

Adult Home Share (AHS),

and the

Community Supports and Outreach (CS&O)

teams. Adult Home Share is a holistic and person led supported living/residential model for people with intellectual disabilities and/or mental health issues. AHS connects the person wanting supports with a Home Share Provider. Community Supports & Outreach provides community and home-based supports to adults living with intellectual/physical/ mental health challenges who reside in their family home, and specialized supports to those who live independently in the community. This includes Deaf Supported Independent Living and Shared Living Services.

The Resource Administrator is responsible for the administrative and office support functions and front-end reception with both areas. The Administrator ensures accurate and timely reporting and documentation, maintains databases, schedules training logistics, manages compliance records, and oversees the office's technological and stationary requirements. The Administrator serves as a liaison between internal and external stakeholders, ensuring that Adult Home Share is positively represented as a reliable first point of contact.



Position details are as follows:

(.8) - Resource Administrator with AHS

(.2) - Resource Administrator with CS&O



The successful candidate will be required to complete a practical computer skills test.

What you will do:

Maintains and updates files, databases, and trackers for Home Share Providers and individuals supported by Adult Home Share and Community Support & Outreach services. Audits documentation and ensures compliance with standards; supports in reporting requirements for licensing and funding. Processes invoices and manages transactions. Compiles, maintains, and provides reports and statistics as requested (e.g., training records, staff lists, incident reports). Manages training registration and tracking for staff and Home Share Providers. Schedules and coordinates appointments, meetings, and training requirements; maintains on-call schedules and equipment. Provides clerical and technology support to staff, including document preparation, photocopying, and initial computer setup. Manages office supplies, forms, mail distribution, and incident report databases. Maintains SharePoint updates, safety records, and identification processes for staff. Assists in exploring and implementing new program resources as approved.

What you will bring:

Minimum of one (1) year of experience in an administrative role, preferably in the non-profit sector or within a clinic setting. Post-secondary education (degree or diploma) in Business Administration from a recognized post secondary institution. A combination of education and experience may be considered. Intermediate proficiency in Microsoft Office suite, including Outlook, Excel, Word, PowerPoint, SharePoint, and Dynamics 365. Strong organizational skills, a keen attention to detail, and the ability to maintain strict confidentiality. Excellent customer service abilities; sensitivity to customer issues and understanding the importance of diplomacy and confidentiality. Proven ability to foster and maintain effective working relationships with internal and external contacts. Clear and concise verbal and written communication skills. Fluency in American Sign Language is considered an asset.




The salary range for this 70 hour bi-weekly position is $18.31 to $24.72 per hour (equivalent to $33,324 to $44,990 per annum), dependent upon education and/or experience of the successful candidate. A full benefits package (which includes Health and Dental Benefits, Long Term Disability Benefits, and a Pension Plan) is provided to regular full-time staff.



The successful candidate will be subject to Criminal Record, Child/Adult Abuse Registry, and Prior Contact checks; and must supply a current driver's abstract.

The closing date for all applications is March 27th 2025 at 4:30pm

We thank all applicants for their interest in New Directions, however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries.


New Directions is committed to equity and diversity and especially welcomes applications from persons of all sexual orientations and gender identities, Indigenous persons, persons with disabilities, visible minorities, and newcomers to Canada. We strive for a skilled workforce that reflects the diversity of the people we support and contributes to the diversification of ideas.


Accommodations for accessibility purposes are available for candidates taking part in all aspects of the selection process.