Job Description

Summary:
Kicking Horse Mountain Resort - Winter 2025/26
Under the direction of the Operations Manager, the Resort Services Team Lead is a key member of the Resort team. This role continually strives to provide our guests with the finest mountain recreational experience by ensuring a safe and well-maintained resort facilities and base area through effective and safe management of Resort Services and Snow Removers.
:
Under the direction of the Operations Manager, the Resort Services Team Lead is a key member of the Resort team. This role continually strives to provide our guests with the finest mountain recreational experience by ensuring a safe and well-maintained resort facilities and base area through effective and safe management of Resort Services and Snow Removers. This is a hands-on position which provides direction to the team and ensures that all departmental documentation and administration is completed accurately and on a timely basis.
You Will:
Hire and train seasonal Resort Services and Snow Remover teams (this includes at heights training).
Manage day-to-day operations and assign tasks to the Resort Services and Snow Remover teams.
Manage all on-mountain food delivery, ensuring carts and contents are delivered to Eagle's Eye on schedule.
Ensure housekeeping duties are completed regularly (garbage removal, Yurt and Jelly Bean bathroom cleaning, etc.)
Oversee the set up and maintenance of the Base Area Skating Rink.
Ensure all check lists are completed and accurate (Daily Checks, Snow Removal Checks, Sanding and Shovel and Gravel checks).
Attend weekly events meetings to help coordinate needs from Resort Services and Snow Removal.
Coordinate with all departments to complete tasks.
Manage labor costs through effective and efficient scheduling, inputting and approval of employee hours of work through ADP.
Operate snow removal and other equipment (front-end loader, bobcat, large snow plows, snow blowers) in a safe and responsible manner.
Oversee the removal of snow from KHMR building facilities in a safe and responsible manner.
Ensure signs, ropes, gates and pylons are in place and maintained for guest and staff safety.
Ensure all equipment used is maintained and operated in a safe, efficient and responsible manner, reporting any unusual equipment or machine noise to maintenance.
Ensure daily light maintenance is completed (topping up fluids, cleaning interior and exterior, greasing, and fueling of machinery as needed.
Ensure pre-trip and post-trip inspections of equipment is completed at end of shift.
Ensure daily vehicle log sheets and input forms (i.e., fuel) are completed accurately.
Direct traffic and provide assistance to guests (building locations, conditions, special events, etc.).
Act as a "Resort Ambassador" to guests by being familiar with various resort products and services.
Comply with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.
Work extended & flexible shifts, including weekends and holidays when required.
Adhere to and enforce OH&S and environmental policies and programs.
Other duties as assigned.
You Have:
Previous experience in a customer service, maintenance, construction, or related role.
A valid class 5 license with a clear driver's abstract.
The physical ability to stand, turn, and lift up to 30 pounds.
Comfortability working at heights.
Mechanical aptitude and an understanding of basic operations and maintenance of equipment.
Familiarity with small power tools (hand drill, etc.).
Intermediate to advanced skiing or snowboarding skills to access mid-mountain locations.
The ability to work in isolated areas and tolerate brief exposure to extreme mountain weather conditions, including snow, wind, and cold.
A team-oriented approach and a desire to make a positive contribution to the entire resort.
The ability to communicate effectively with a diverse range of people.
We Offer:
Competitive Wage: $21.22 per hour.
Mountain Access Perks: Complimentary RCR staff pass with full mountain access, reciprocal resort tickets, and discounted friends & family lift tickets.
Staff Discounts: Save on food & beverage, rentals, retail, and hotel accommodations.
Employee Events & Recognition: Enjoy year-round staff events and get recognized through our employee awards program.
A Great Team: Work alongside a passionate and fun team who love to share the RCR mountain experience.
Interested? Please apply with your resume.
We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however only those candidates selected for an interview will be contacted.

Skills Required