Job Description

We are a playground for the possible. We live in the art of hospitality. Our expression is to provide a world of connectedness, renewal and transformation. We are extraordinary experiences in the heart of nature.If you enjoy breathtaking oceanfront views, adventure tourism, hospitality and being a hands-on, community-minded leader, then our Resort Manager position is for you.We are a family-owned resort operating on more than 5 acres and 600 feet of oceanfront on the Sunshine Coast, BC. Our Resort Manager is responsible for running all of the day-to-day operations of the resort including managing the accommodations, marina and pub, and leading our amazing and dedicated crew, while ensuring an excellent experience for our guests.Our Resort Manager is skilled at creating an exceptional resort experience. They are a talented communicator with the ability to successfully lead our resort team as well as provide attentive and memorable hospitality to our guests.THE PERKS

• Work in scenic views with a community of fun, nature-focused individuals
• Access to adventure and ecological experiences
• Stay in a 1 bedroom suite complete with a fully equipped kitchen year round
• Your partner is invited to reside onsite with you as a welcomed guest

YOU BRING

• 5+ years of experience in accommodation hospitality
• Experience in operating a small boutique-style resort
• Strong interpersonal skills and a positive attitude
• Ability to lead a team of 25+ crew members in peak season
• Be an outstanding ambassador for our brand
• Experience working with WebRezPro or booking software
• Advanced knowledge in computer office software
• Motivation to provide excellent guest service
• Assertiveness to share feedback with the Resort Owner

ACCOUNTABILITIES

• Manage Front Desk, Accommodations, Retail and Reception operations
• Customer relations and satisfaction, and contributing to all aspects of exceptional guest experience across the entire property
• Lead the Property Team (Reception Crew, Housekeeping Crew, Grounds Crew), including all strategic concept development and branding, as well as hire, schedule and train the tea
• Consult on short-term and long-term strategy and brand development
• Manage crew accommodation, including cleanliness and placement
• Liaise with Events Coordinator
• Liaise with partners, Metta Eco Experiences and Sunshine Coast Tour
• Liaise with Dock Master
• Liaise with Pub Leadership Team
• Order, receive, count and control retail inventory
• Develop and achieve labour costs
• Develop and achieve retail COS
• Manage and control operating costs
• Light bookkeeping (e.g., coding order invoices, balancing front desk cash outs) and administration as required
• Other duties as required

This is a year-round position; the business expands and contracts with the seasons with summer being the peak."Do the work you love, with people you love, in places you love."Powered by JazzHR

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