Job Description

Position Summary

Kelowna's Gospel Mission (KGM) is a faith-based, non-profit organization dedicated to restoring hope and dignity to those in need. Guided by compassion and a servant's heart, we provide essential services like emergency shelters, outreach programs, a dental clinic, a vibrant thrift store, and transitional housing. By ministering to the whole person--spirit, soul, and body--we create a community rooted in faith and love. Discover more about our mission and impact at www.kelownagospelmission.ca


As a Resident Support Worker (RSW) at KGM, you oversee frontline activities, ensuring a safe environment for individuals experiencing homelessness. From assisting residents with basic needs to supporting their transition, you play a vital role in upholding our core values of respect and dignity. Your contributions have a profound impact on the lives of those we serve, embodying the essence of our organization's mission and values. Bay Ave operates an Overdose Prevention Site with supervised consumption.

This is a temporary position that works from November 1st, 2025, to March 31st, 2026 - Sunday through Thursday from 1:30 pm to 10 pm - 40 hours per week

Key Responsibilities

Handles the admission, orientation and evaluation of residents' understanding of rules; ensures ongoing enforcement of policies; Recording information and maintenance of client files, daily log, and completes occurrence reports; Gather all equipment necessary and assist with meal services and light duty cleaning; Liaises with referral sources and other external agencies as needed; Coordinates resident care relating to security issues; may be directly involved in doing bed checks and room/personal searches; Providing a non-judgmental, supportive environment to promote growth and empowerment; Performs other related tasks as required.

Position Requirements

Specialized training and certification in mental health, addiction, counselling or trauma is an asset; Minimum of 3 months experience as a front-line worker with people with mental health challenges, addictions and trauma; Completion of a High School Diploma as a minimum; Excellent verbal and written communication, organizational skills and the ability to maintain accurate records; Ability to work well with volunteers and provide direction; Working knowledge of Microsoft Office Suite products; Ability to efficiently multi-task in a fast-paced environment with attention to detail; This position is dependent on a Criminal Records Check (Vulnerable Sector);

This is a great opportunity to make a significant difference in the Kelowna community; we are looking forward to hearing from you!


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