Job Description

About the Role

The Resident Services & Leasing Coordinator is a tenant-facing administrative role focused on supporting leasing operations, resident services, and light property administration. This position ensures a seamless move-in and move-out experience, maintains accurate lease records, assists with tenant communications, and helps foster a strong sense of community within the building.

This role is primarily administrative and operational; heavier maintenance responsibilities remain with the Resident Manager.

Required Hours are 10 am - 6 pm with a bi-weekly weekend rotation.

Key Responsibilities

1. Tenant Support & Engagement

Respond to general tenant inquiries via email, phone, or portal Support

move-in process

: send welcome emails, coordinate key pick-ups, schedule elevator bookings, assist with suite inspections Support

move-out procedures

: schedule inspections, coordinate key returns, manage forwarding information Assist with community engagement: posting building notices, newsletters, and event reminders

2. Lease & Contract Administration

Maintain accurate lease records, files, and tenant information in the CRM Prepare and send lease renewal notices Track tenant documents (insurance, PAD authorizations, change forms) Support lease audit processes

3. Property Operations Support (Light)

Conduct periodic rounds of common areas to ensure cleanliness and safety Assist with suite inspections (pre- and post-move-in)

4. Marketing & Community Building

Take photos and videos for social media or internal records Assist with resident communications (welcome emails, newsletters, announcements)

5. Administrative & Accounting Support

Assist with A/R notices, invoicing, and tracking rent or fee payments Support bank drafts, online payments, and reconciliation File and organize administrative documents for quick access

6. Front Desk & Reception Support

Greet visitors and handle building inquiries Manage incoming calls for leasing or property inquiries Assist with on-call support as backup to the Resident Manager

Qualifications & Skills

Previous experience in property management, leasing, or administrative support preferred Strong organizational skills and attention to detail Excellent written and verbal communication skills Comfortable using CRM systems, resident portals, and Microsoft Office or Google Workspace Friendly, professional, and tenant-focused attitude Ability to handle multiple tasks and prioritize effectively

About Us

We're a privately-owned, full-service property management company offering quality, well-maintained apartments across Ontario and Alberta. We focus on creating homes people love, while fostering a workplace that values initiative, integrity, and professional growth.

Why Equiton?

Our culture is built on integrity, accountability, and innovation. We empower our team to take initiative, think independently, and grow personally and professionally. To learn more about our core values,

Our Commitment to Diversity, Equity & Inclusion

We're an equal opportunity employer committed to building a diverse, inclusive, and accessible workplace where everyone feels valued and supported. If you need accommodation during the hiring process, please let us know. We're happy to help.

Only those selected for an interview will be contacted.

Please note that at present, legal eligibility to work in Canada is a prerequisite for this role.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Paid time off Vision care
Work Location: In person