Job Description

About Seton Villa:

At Seton Villa, our culture is built on compassion, collaboration, and a shared commitment to excellence. Our team members take great pride in their work and in the difference, they make every day. In our most recent staff survey, nearly all employees said they enjoy what they do and speak positively about their work with friends and family. Colleagues support one another, go above and beyond expectations, and feel empowered to share ideas that improve the lives of residents and enhance our programs. Seton Villa is more than a workplace--it's a community where people feel valued, supported, and inspired to grow. If you're looking for purpose-driven work in a positive and caring environment, we'd love to meet you.

Summary:

As the

Resident Relations Receptionist

, you serve as the first point of contact for residents, families, and visitors - fostering a warm, professional, and inclusive atmosphere. This role requires exceptional communication skills, emotional intelligence, and the ability to thrive in a busy environment where multitasking and sound judgment are essential.

The ideal candidate brings demonstrated experience working with

seniors,

including those living with

dementia

or other cognitive differences, and is knowledgeable in

trauma-informed

approaches. Experience in

healthcare, clinical, or seniors-care setting

is strongly preferred.

You are highly organized, attentive to detail, and able to anticipate needs and proactively resolve issues, ensuring smooth daily operations and a positive experience for residents, families and staff.

Perks - Why join us?

Wage range $24-$27.50 per hour. Tuesday - Saturday work week, (shifts 6:30am - 2:30pm and 11am - 7pm) Benefits package through Canada Life (medical, dental, vision, extended health, life insurance, LTD) Company RRSP contributions Staff Meal Plan Opportunities for growth and advancement A workplace rooted in respect, empathy and teamwork

Duties and Responsibilities

Provide welcoming, compassionate front-line service to residents, families, and visitors, maintaining professionalism and confidentiality at all times. Support residents with cognitive or mobility challenges using patience, empathy, and trauma-informed practices. Manage multiple priorities in a fast-paced environment, balancing phone, email, and in-person inquiries with administrative accuracy. Schedule appointments, tours, and transportation; coordinate with nursing and recreation teams as needed. Maintain accurate documentation, logs, and reports to support communication across departments. Assist with basic clinical and administrative coordination (e.g., appointment tracking, forms, visitor sign-ins, resident records). Process cash and credit transactions; complete daily reconciliations. Uphold privacy standards and resident dignity consistent with organizational and Fraser Health guidelines. Participate in ongoing training and continuous-improvement initiatives related to seniors care, dementia awareness, and customer service excellence.

Skills and Qualifications

Education:

Post-secondary diploma or certificate in administration, customer service, or health-care office support (or equivalent combination of education and experience.)

Experience:

Minimum three years' experience in a

seniors-care, retirement, or clinical setting

preferred. Demonstrated knowledge of

dementia care, trauma-informed approaches,

and customer service best practices. Strong interpersonal and communication skills with excellent spoken and written English. High proficiency in

Microsoft Office (Word, Excel, Outlook)

and familiarity with electronic record systems. Ability to multitask and stay organized under pressure in a dynamic environment. Compassionate, respectful, and resident-focused demeanor. Clear

Criminal Record Check

and

recent TB test

(per Fraser Health standards).
Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits:

Dental care Employee assistance program Extended health care Paid time off RRSP match Vision care
Application question(s):

Do you have strong written and verbal communication skills?
Education:

DCS / DEC (required)
Experience:

Receptionist: 3 years (required)
Work Location: In person