Job Description

If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!



The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.



As a Resident & Family Experience Coordinator II, your typical day will impact the following ways:


Leads the resident move in, transfer, and move out process in accordance with the organization's move in experience standards to include: facilitation of the application


process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care


Provides social services worker counselling services as required within scope of qualifications

Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met

Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions

Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.

Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee

Collaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience


Must haves:


Social Services Worker; must be Registered per provincial legislation

Minimum of three years' experience in healthcare, social services, or related sector

Knowledge of the Long Term Care Act & Regulations preferred

Customer service related experience an asset

Hospitality and/or sales related experience an asset

Strong oral and written communication skills required

Ability to organize, plan, and delegate responsibilities


Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.



Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.