Job Description

ARE YOU: Passionate about real estate and creating exceptional homeowner and resident experiences? Does collaborating with our Sales, Marketing and Homeowner Care teams to deliver extraordinary homes and memorable move-ins excite you? If so, you might be the perfect fit for our Resident Experience Coordinator (2-year contract) role!
YOU BRING:
Strong organizational and time management skills, and thrive in a fast-paced environment. You're a self-starter who takes initiative, with a keen eye for detail and a genuine passion for delivering exceptional resident experiences. You're also a versatile team player who enjoys collaboration and approaches problem-solving with positivity and professionalism.
WE'D LIKE YOU TO HAVE:

• 1-2 years of experience in a similar role supporting homeowners, residents, or property operations
• A passion for real estate, particularly new homes and creating exceptional resident and homeowner experiences
• Experience coordinating display homes, home orientations, or project marketing initiatives
• Strong organizational skills with the ability to manage multiple priorities across Sales, Homeowner Care, and Marketing teams
• Familiarity with CRM systems and homeowner/renter management processes
• Knowledge of the closing process, move-ins, and key handovers
• Excellent communication skills and a warm, professional approach to customer service
• A proactive, solutions-focused mindset and an eye for detail
• The ability to build positive relationships with homeowners, residents, and Realtors
• Comfort working across a variety of operational and administrative tasks
• A collaborative spirit, team-oriented and customer-focused attitude
• A good sense of humour!

A DAY IN THE LIFE
You'll walk into our vibrant downtown office and grab a cup of Starbucks from our kitchen. Partnering with our Sales, Marketing, and Homeowner Care teams, you'll coordinate display homes, closings, and move-ins - making sure every detail runs smoothly and every homeowner feels at home.
You will:

• Coordinate the setup, maintenance, and presentation of display homes and amenity spaces
• Schedule cleaning, repairs, and deliveries to ensure all display and homeowner-facing areas are show-ready
• Support homeowner orientations, key handovers, and closing activities in collaboration with the Sales, Leasing, Marketing, and Homeowner Care teams
• Prepare and send homeowner communications, closing letters, and welcome materials
• Maintain organized records of home and amenity maintenance guides, photos, and updates
• Support homeowner and renter inquiries with professionalism and care
• Collaborate with Sales, Homeowner Care, and Marketing teams to ensure smooth handovers and consistent communication
• Manage supplies and logistics for display homes, leasing offices, and homeowner events
• Build strong relationships with internal teams, homeowners, and external partners to deliver an extraordinary experience at every stage
• Assist with ad hoc duties and special projects as they arise
• Be available to support occasional evening or weekend events, as required

???OUR CULTURE
Our diversity enables our creativity. It is our differences that help us to make better choices, innovate and deliver extraordinary results. Our culture is built upon inclusivity: we respect every team member's strengths, views and experiences. We are invested in your growth and offer much more than the typical job. With us, you'll not only build extraordinary homes, but an extraordinary career. It doesn't matter your position - once you are a part of the Intracorp team we are dedicated to supporting your success.
Intracorp Homes supports equal employment opportunity. We celebrate diversity and do not discriminate based on race, gender identity or expression, sexual orientation, age, disability status, or any other protected characteristics. We take pride in fostering an inclusive workplace where our team excels based on their merit and ability.
OUR COMPANY
Intracorp Homes has been building the extraordinary for more than 49 years. We are a sophisticated, full-service urban real estate company with collaborative teams and in-house expertise in acquisitions, design, city approvals, debt and equity financing, construction, marketing, and sales. We strive to enhance the lives of our homeowners and add to the fabric of the existing communities in which we build.

Skills Required