Job Description

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Job Details

Residence Admissions Clerk - (991074.2)

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Organizational Unit

University of Victoria -> Student Affairs -> Residence Services

Posting Close Date

23 May 2023

Please note that positions will close at 4 p.m. on the closing date.

FTE

1

Salary Grade

$4,180.00 - $4,309.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE

Classification

PB7

Hours of Work

Monday to Friday, 7 hours per day

Start Date

6/1/2023

End Date

9/8/2023

Employee Group:

CUPE 951 - Term

# of Hires Needed

1

Category

Administrative and Support Services, Customer Service

About this Opportunity

Due to the short term nature of this role, extended vacation requests may not be approved. While this position will primarily be Monday to Friday, the candidate will be required to work on the Labour Day weekend.

The University of Victoria is one of Victoria\'s largest employers and one of Canada\'s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria\'s diverse academic programs, world-class research and commitment to civic engagement

Job Summary

Residence Services, a unit within the division of Student Affairs, provides accommodation services, programming and education to the on-campus student community of 2300 beds and 181 Family Housing units, in addition to providing a summer conference operation for off-campus customers.

In support of the University\'s and Residence Service\'s overall recruitment and retention goals, the Residence Admissions Clerk performs administrative, customer service duties related to student room assignments to support maximizing student occupancy and revenue throughout the year. This is a high-volume, detail and service-oriented position that is required to meet daily, monthly and annual procedural deadlines; follows a complex series of administrative processes and schedules; is knowledgeable of and adheres to departmental and University policies and guarantees; and communicates extensively with students and in potentially sensitive situations. The position provides accurate and timely service to students throughout the admissions process and during the year, as well as providing efficient assistance and clear communication to staff within the department in regards to Residence Services admissions and assignment processes.

Under the direction of the Coordinator, Residence Admissions, the Residence Admissions Clerk performs a variety of functions requiring extensive knowledge and use of the Residence Services enterprise system. Duties include reviewing applications; running reports; managing waitlists; assigning rooms to applicants; creating correspondence; and maintaining accurate and organized systems for information retrieval. This position also communicates with Family Housing residents regarding rental rates, tenancy agreements, and other administrative issues.

Job Requirements

Skills:

• Mid-level clerical, administrative and computer skills, including experience with spreadsheets, property management, and database software
• Proven ability to meet deadlines, remain organized and accurate, and work under pressure
• Proven attention to detail; ability to manage large amounts of data and information, with accuracy and speed
• Good planning skills; ability to prioritize workload
• Ability to follow direction and comply with policies and procedures
• Strong written and verbal communication skills, including the ability to write clear, accurate communications
• Experience using Microsoft Office Suite (Word, Excel, Outlook), SharePoint, Adobe Pro and database software such as Banner with efficiency, accuracy and attention to detail
• Excellent service skills; ability to respond to issues and complaints from students and parents with tact and diplomacy
• Demonstrated good judgment and decision-making skills
• Demonstrated math skills

Specialized Knowledge/Education:

Secondary school graduation or equivalent

Experience:

Must have a minimum of 1 year of recent experience in providing administrative support in a professional environment, preferably in a post-secondary setting, or an equivalent combination of education, training and experience.

Related work experience should include:

• Experience with large and complex databases such as student records systems
• Experience in a post-secondary environment

Preference will be given to applicants with:

• Knowledge of university regulations, policies, and departments
• Experience with Uvic information systems

Territory acknowledgement

We acknowledge and respect the l\xc9\x99k\xcc\x93\xca\xb7\xc9\x99\xc5\x8b\xc9\x99n peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W\xcc\xb1S\xc3\x81NE\xc4\x86 peoples whose historical relationships with the land continue to this day.

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of

Read our full equity statement here:

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact:

University of Victoria